It Support Coordinator

M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.

This role forms part of the IT team, taking care of the day-to-day IT needs of the organization. This includes IT support for Retail and Office staff and looking after their hardware and software requirements.

What Could a Day Include?

• Primary IT Support for Retail Store Network (Level 1 / Level 2)
• Primary IT Support for Office Staff (Level 1 / Level 2)
• Escalate issues to Service Desk Manager, other IT Team Members, Support Office staff and suppliers/vendors as required.
• Work with Manager and IT Team (Rostering) to ensure business support continuity.
• Cross functional Support: working with Finance and Retail Team on Store IT Operations.
• Any other activities as required and communicated by IT team leadership.

You will also get to work on a range of exciting project, including but not limited to:

• Infrastructure projects and IT projects
• Cross functional Support on IT related projects or projects involving IT.
• Development, System Analysis, Testing and Documentation as required

Key Requirements:

• Exceptional communication written and verbal skills
• Good working or practical knowledge of computer hardware and software, networking systems and internet protocols, with the ability to troubleshoot connectivity and operational issues.
• Commitment to delivering excellent customer service.
• Exposure to (or experience with) Retail Systems including POS and EFTPOS systems.
• Management of calls/tickets from Store Network with an emphasis on priority issues during trading hours, and a focus on returning stores to trading.
• Ability to create and document procedures around POS IT systems.
• Proven experience delivering high quality work. (Practical or academic)
• Excellent organisational skills.
• Desire to learn and grow as part of the M.J. Bale business.

Desirable Requirements: 

• Relevant tertiary qualifications in IT.
• Experience in a similar role an advantage.
• Applying proactive and forward thinking, ideally in management of store IT systems, to increase productivity and ensure highest possible uptime for trade.
• Experience working on cross functional implementation project teams.
• Exposure to/experience with IT infrastructure including servers and backup systems.
• Working knowledge of Microsoft 365 (Office 365) applications and their administration
• Experience with AP21 ERP systems