Address
Form of work
SalaryIQRA College builds generations living Islam comprehensively through glocal experiences that instill adaptive mindset and equipped with 21st Century competencies to face future challenges.
We have a diverse group of staff and students from multiple backgrounds and faiths, and we encourage all Australians to apply.
What you'll bring
Problem solving and delivering quality customer service is your forte, and you're looking for a role that challenges you to think on your feet. You're comfortable working with users over the phone and have strong, clear communication skills; both written and verbal.
You'll value being part of a team and you'll also be comfortable working autonomously. We're looking for someone who is passionate about developing a career in the ever-fast-changing world of IT and someone who truly values the users they support.
This role is a true jump onto an IT career ladder, so apply now and tell us why you are the right person to join our team!
ABOUT THE ROLE
This role is to take responsibility for the day-to-day management of the college’s IT matters as well as the general care of IT facilities. It includes customer service, equipment maintenance and minor project work.
Working in the team, you will:
- Provide technical assistance and guidance.
- Ensuring a great user experience.
- Work with your peers to solve technical issues.
- Level 1 support of servers, storage, and network devices.
- Assist with Maintenance requirements.
- Maintain current documentation.
- Troubleshooting of technical issues.
- May be directed to perform other duties consistent with the training and skill levels required for this position.
If the above has your attention, successful applicants should be able to demonstrate the below:
- 1+ years of Help Desk related experience in small to mid-market IT environments with knowledge around general server administration, Windows desktop experience.
- Office 365 experience.
- Windows 7/10/11 and Apple MacOS, and iOS troubleshooting
- Exercises exceptional interpersonal and communication skills with work colleagues and clients alike at all levels of an organisation to build trusted relationships.
- Excellent written and verbal communication skills.
- Ability to respond to issues such as complex, unusual, intermittent or undefined malfunctions which may require the development of new alternative approaches.
- Client centric background and focus.
- You have a sense of urgency but still appear calm under pressure.
- Knowing when it’s time to escalate to your senior team member.
- Can work independently to get things done.
- Experience with ticket system – JIRA desirable
- Experience with RMM tools and scripting
- Not essential put preferable - experience with Linewize(FamilyZone), Edval and Daymap
This position is available immediately.
Expressions of interest and applications are invited outlining clearly:
- Your work history and references
- National Police Check – or willingness to obtain one
- SA issued DHS Working with Children Check is essential – or willingness to obtain one.
Benefits
- Innovative and responsive to change
- Ongoing Professional Learning Opportunities
- Family friendly
A CV including the names of two referees should be sent via Seek to **@iqracollege.sa.edu.au by the 7th February.
Only shortlisted applicants will be contacted.
