It Support – Level 1

IT SUPPORT – LEVEL 1

• Are You an IT Professional with a Genuine Passion for Computers?
• Are You Looking for an Opportunity to Build a Rewarding Career in IT?
• Stable, Full Time Employment - WORK FROM HOME
• Great Salary on Offer $65,000 - $75,000 + Super
• Mon-Fri. Location: Perth VIC  

ABOUT OUR CLIENT

Our client, a well-established family-owned IT business with 17 years of expertise, specialising in delivering professional services to small and medium-sized businesses. Currently in an exciting phase of growth, they are looking to expand their existing team.

YOUR CAREER OPPORTUNITY

This is a great opportunity for a self-motivated individual eager for a diverse role, who enjoys tackling a wide spectrum of IT customer challenges. Joining an established team, you'll have the chance to collaborate with and learn from some skilled professionals. It's a wonderful setting for career growth, enriched with thorough training and ongoing opportunities for skill enhancement.

Your day-to-day will look like:

Customer Support & Maintenance:

• Respond promptly to tickets and calls.
• Execute daily checklists and perform routine maintenance tasks.

Technical Assistance:

• Troubleshoot and resolve Microsoft 365 issues for customers.
• Provide technical support for projects as required.

End-User Support:

• Offer assistance to end-users for both hardware and software-related issues.

Relationship Management:

• Foster and maintain positive interactions with all staff members.

ABOUT YOU

You've got a genuine passion for all things tech, backed up by some solid time spent on the helpdesk, and you're very sharp when it comes to English. 

To be successful, you will need to demonstrate:

Experience & Technical Expertise:

• Minimum 2 years in a similar help desk or technical support role.
• Quick learner with strong troubleshooting capabilities.
• Familiarity with remote support and problem-solving for end-users in an IT service environment.

Technical Skills:

• Proficiency in Office 365 and basic networking principles.
• Experience in web hosting and cPanel/Linux environments is a plus.

Core Competencies:

• Excellent proficiency in English - both in verbal and written form.
• Effective problem-solving skills.
• Customer-focused with a strong desire to provide outstanding service.

Personal Attributes:

• A mature mindset with a commitment to maintain a professional attitude and presentation in all interactions with stakeholders.
• Keen to learn and develop professionally.
• Passionate about technology and its application in business.

Are you ready to begin your new, exciting journey and build a rewarding career in IT?

Then we want to hear from you!

HOW TO APPLY

We are a recruitment firm that really loves to talk to and get to know our candidates. 

Click on the APPLY NOW button if you feel that this opportunity interests you. Please feel free to CALL, SMS or EMAIL me. I'm available by phone EVERY DAY of the week, including weekends from 7.30am to 7.30PM

Jo Collier via P: 0412 754 *** or E: ***************@gmail.com