It Support Officer

B&J Catalano is a well-established Western Australian Company, with over 60 years of exceptional service.  Specialising in Mining & Civil Construction Projects, Transport and Bulk Haulage, our 300+ strong workforce is complimented by a comprehensive range of earthmoving and materials processing equipment and an extensive fleet of trucks and tankers. In addition to this the Company own and operate a number of sand, gravel and limestone quarries within the South-West and Metropolitan regions, supplying materials to key client. 

The Company's reputation of excellence has been built on providing a high-quality service to Clients and delivering large scale civil construction projects to a standard that surpasses expectations.

Do you have a keen interest in IT and a knack for troubleshooting?  We have an excellent opportunity to work alongside our experienced IT team. 

The Role

This is a fast-paced, challenging environment where you will have the opportunity to work with a variety of technologies and begin your career in IT.

As our IT Support Officer, you will:

• Be the main point of contact for all IT incidents & requests
• Address the day-to-day IT support needs of end users by providing exceptional support for incident, service request, and problem management
• Attend to end user requests by phone, walk ups, and online ticketing systems
• Administer our IT systems (cloud & on-premises) and perform daily administrative tasks to ensure performance and continuance of services
• Configure, deploy and support IT equipment both on-site and remotely
• Work closely with senior IT staff to assist with project work when required
• Maintain an accurate IT Asset register

Essential Qualifications and Skills

• Minimum 2 years' experience in a technical IT support and customer facing role
• Excellent problem-solving, multi-tasking and time management skills
• Experience supporting Microsoft 365, Azure, Windows OS, Teams, SharePoint, OneDrive, Exchange and Active Directory technologies
• In-depth knowledge of troubleshooting hardware and software
• Great understanding of networking and be comfortable with administering networks, switches, firewalls and associated technologies
• Strong focus on customer satisfaction with excellent verbal and written communication skills
• Ability to multitask and prioritise effectively while maintaining a high level of attention to detail
• The candidate will reside in the Southwest or be prepared to relocate at own expense.

To Apply:

Please select the ‘Apply’ button and submit an up-to-date resume along with a covering letter summarising your experience that is relevant to this position.

Candidates must have the right to work in Australia and be prepared to undertake a comprehensive pre-employment medical and drug and alcohol analysis. 

*No agency contact please