AddressThe Position
About Roche Informatics
In Roche Informatics, we build on Roche's 125-year history as one of the world's largest biotech companies, globally recognized for providing transformative innovative solutions across major disease areas. We combine human capabilities with cutting-edge technological innovations to do now what our patients need next. Our commitment to our patients' needs motivates us to deliver technology that evolves the practice of medicine.
Be part of our inclusive team at Roche Informatics, where we're driven by a shared passion for technological novelties and optimal IT solutions.
About the position
We now have an exciting opportunity open within our Informatics team to bring increased productivity and consultancy services to our employees.
As an IT Workplace Services Specialist, you continuously evaluate and improve the employee experience through subject matter expertise in the digital workplace, focusing on efficiency, employee satisfaction and ensuring business continuity. This is a varied role and can give you a springboard into other careers in Informatics and beyond.
Your key responsibilities
You will act as a digital enabler for our business colleagues & functions
You act as the owner of the digital employee experience for the respective site
You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience.
You leverage available data (e.g.: Nexthink, SNOW) for proactive support
You support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis.
You manage IT hardware lifecycle management & deskside support processes/managed services for the site
You provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices.
You drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams.
You proactively address and follow through on process-improvement ideas
You support & drive the budgeting process related to the respective site
You support local audit, inspection and certification requirements
You support local Business Continuity and IT Disaster Recovery planning activities
You partner with our internal and external service providers
Who You Are
Your qualifications and experience:
Exhibits a Lean-Agile Mindset
Manages risks progressively and in a way that leads to opportunity
Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries.
Exhibits intellectual curiosity and integrity and has a strong passion for innovation
Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc.
Experience with ticketing systems and troubleshooting hardware, software and mobile devices.
Excellent working knowledge of the ITIL processes in an IT service delivery
Fluent in English, solid written and oral communication skills in English.
Mindset:
Innovative and proactive problem solver highly accountable, result-oriented mindset
Ability to influence decisions within areas of expertise and able to present technical solutions or issues to management, project teams & business colleagues in non-technical language
Ability to ask the right questions in order to increase employee productivity
Good interpersonal communication skills pairing with empathy
Consultancy skills on digital workplace tools and solutions
Enterprise Application, deployments, consulting and adoption
Influencing global projects (face of the business)
Business acumen
Deep connection to the site and understanding the environment and the context
Good knowledge about the IT processes & good network within global Informatics and the local site
Passionate and knowledgeable about the digital workplace
Good knowledge of Roche IT (platform) standards and capability to drive adoption locally
Desire to learn
This role is only open to candidates that have full eligibility to live and work in Australia.
Please note that we do not accept any unsolicited resumes or enquiries from recruitment agencies- Roche has a dedicated in-house Talent Acquisition team.
What we offer
In return, Roche offers a rewarding and challenging role, a supportive work environment in which you can grow and develop your skills, the opportunity to work for a market leading organisation, and a competitive remuneration package.
Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.
All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute and realise their potential. As part of promoting diversity, we welcome applications from all people who are passionate about doing now what patients need next.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
