It Support Specialist

IT Support Specialist (Certificate III or IV in IT) - Full-time Position

Do you thrive on building efficient systems and empowering teams?

We're seeking a passionate IT Specialist to join our dynamic team. You'll play a key role in developing our business setup, fine-tuning web tools, and building our team's capacity through training and mentorship.

This is more than just a tech role. This is a chance to:

• Shape our digital landscape with innovative solutions.
• Be a mentor – identify potential improvements and empower the team to reach new heights.
• Continuously develop systems and staff, ensuring we stay ahead of the curve.

If you're a problem-solver with a passion for growth, we want to hear from you!

Location: Doncaster, Victoria (with travel required to support trainers in Melbourne, Dandenong, Geelong, and Shepparton)

About the National Food Institute:

The National Food Institute is a leading provider of education and training solutions for the food processing industry. We are dedicated to helping individuals and businesses develop the skills and knowledge they need to succeed in this dynamic field.

About the Role:

We are seeking a highly motivated and hands-on IT Support Specialist to join our team in Doncaster. We offer a technical skills-based opportunity ideal for someone with a Certificate III or IV in Information Technology and a passion for troubleshooting and problem-solving in a fast-paced environment.

Responsibilities:

• Manage and maintain various IT systems, including:
  • Microsoft Suite (Word, Excel, PowerPoint, etc.)
  • Microsoft Office 365 (Intune, Email, Teams, SharePoint)
  • aXcelerate (Student Management Software)
  • Novacore (Compliance Document Management System)
  • Adobe Acrobat Pro DC
  • DocuSign
  • Dropbox
  • Toshiba Printers and Scanners
  • Xero accounting software
  • TeamViewer remote access tool
  • Canva design platform
  • Basic overview of the company website
• Manage and maintain Apple devices:
  • 300+ iPads enrolled in Apple Business Manager and Microsoft Intune
  • iPhones (to be specified)
• Manage Windows laptops and desktops:
  • Set up and maintain hardware and software
  • Troubleshoot user issues and provide technical support
• Provide on-site support to trainers:
  • Located in Melbourne, Dandenong, Geelong, and Shepparton
• Travel to these locations is essential.
• Provide support to staff:
  • Trainers
  • Support Staff
  • Admin Staff
• Training and development:
  • Participate in company-provided training programs to enhance technical skills.
  • Assist with user training and support as needed.
• Additional responsibilities:
  • Set up new users and equipment

Qualifications:

• Certificate III or IV in Information Technology (or equivalent experience)
• Strong working knowledge of Windows and macOS operating systems
• Experience with Microsoft Office Suite and extensive troubleshooting skills
• Ability to learn quickly and adapt to new technologies
• Excellent communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Highly motivated and detail-oriented with a focus on customer service
• Must be eligible to work in Australia and hold a valid Australian driver's license.

Benefits:

• Hands-on, technical role for those who thrive in a fast-paced environment.
• Opportunity to learn and grow through on-the-job training and development programs.
• Be part of a supportive and collaborative team.
• Competitive salary and benefits package (to be specified)