Junior Client Services Manager: South America Operations

Junior Client Services Manager: South America Operations

An excellent opportunity exists for a bright and positive Junior Client Services Manager Role  to join our Head Office team in Brisbane's CBD.

AgTrade is a diversified agribusiness conglomerate with a team of more than 250 staff across Australia and key international locations.

The successful candidate will be highly motivated to drive continuous improvement of the AgTrade Client Services model.

Located in one of Brisbane's most iconic buildings, the successful candidate will enjoy a fast-paced, upbeat office that will suit a real go-getter.

Excellent benefits include cycle parking and end of trip facilities, city location, free corporate fitness sessions and exceptional professional development opportunities.

Your CV should reflect your ability to understand and deliver the following (examples of real results will set you apart from the rest):

Duties

• Developing and reviewing policies and procedures concerning all aspects of Client relations with a focus on South America Operations
• Managing and motivating staff members to ensure all team-members deliver an exceptional level of customer service at all times 
• Fostering operational efficiency within the South America customer service team
• Resolving and responding to escalated customer enquiries, using strong interpersonal skills 
• Work closely with all areas of the business, to identify and respond to customer expectations
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased and modify and improve services provided
• Directing and motivating team members to ensure all KPIs are met

Required Skills

• Bachelor Degree in a relevant field
• Minimum 2 years’ experience in customer service
• Spanish language skills are required to effectively deal with South American Client Base
• Demonstrated capacity to develop and implement effective customer service solutions tailored to the industry and business requirements
• Understand project management principles and practices
• Exceptional verbal and written communication skills 
• The ability to learn new technologies quickly
• Attention to detail 

Remuneration will be $70k+

How to apply:

Please send your CV together with a cover letter through by 5pm Friday 15 March 2024.

IMPORTANT: Please only apply for this role if you are committed to animal welfare and the sustainability of the Livestock Export Industry.

We appreciate the time you invest in this application process. Only short-listed applicants will be contacted. We are not accepting applicants via recruitment agencies or consultants at this stage. Thank you.