Library Services Officer

• UQ Library
• This is a full-time continuing position with FTE salary in the range $70,235.35 - $74,468.15, plus a generous super allowance of up to 17%.
• Provide front line library and information services to students and staff.
• Work within a great supportive team and interact with a wide range of stakeholders.
• Based at our Gatton campus

This position provides excellent service to students and academics of UQ. The position holder will work primarily within Library Student Experience (LSX) in the Client Experience (CX) team. LSX provides front line services to students and academics supporting all their library and information needs.

Library Services Officers are vital to the delivery of the mission of the Library and the University. Position holders contribute to a positive client experience; support teaching, learning and research at the University as appropriate to the team. The position holder may move between different teams in the Library due to variations in service demand.

Key responsibilities will include:

• Provide information, advice, and solutions on library resources, UQ systems, and services, addressing student needs and referring for specialized assistance when necessary.
• Monitor and address maintenance or repair issues in library spaces, contribute to the development and maintenance of library documentation and statistical reports, and ensure compliance with library practices.
• Support colleagues, coordinate workflows, and assist with small projects, demonstrating flexibility in assisting across library operational activities and sites.
• Contribute to team goals, continuous improvement initiatives, procedural document compilation, and the implementation of change initiatives while carrying out rostered shifts and other tasks as directed.

Secondary duties include:

• Provide high-quality printing/copying services, including machine maintenance, consumables management, fault response, and database management for student printing accounts, ensuring efficient operation and customer satisfaction.
• Assist with the lifecycle of information resource provision and management, encompassing digitization, creation, ordering, processing, uploading, invoicing, troubleshooting client or supplier issues, and creating, editing, maintaining, and deleting library and institutional records, including metadata, and digitizing materials using various equipment and software.

• Possess a relevant diploma or equivalent combination of education and experience, demonstrating proficiency in service delivery, technology usage, compliance with policies, resource management, and timely delivery.
• Demonstrate digital capabilities, including competence in software applications such as Adobe Creative Suite and Microsoft Office Suite, familiarity with library management systems, and adept data entry skills adhering to metadata schemas and procedures.
• Proven track record of delivering quality results with a high level of accuracy, attention to detail, proactive issue resolution, adherence to timelines, and proactive engagement within a team context.
• Demonstrate effective self-organization, self-motivation, and self-leadership through seeking input, managing timelines, providing feedback, contributing to team goals, engaging in learning, and proactive participation in workplace discussions while maintaining a positive and cooperative attitude.

You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.

As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.
• 17% superannuation contributions.
• 17.5% annual leave loading.
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
• On campus childcare options.
• Cheap parking (from just $5.75 a day).
• Salary packaging options.

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the 'About You' section.
• Resume

For more information about this opportunity, please contact Brylee at *******@library.uq.edu.au. For application queries, please contact ******@uq.edu.au stating the job reference number (below) in the subject line.

Applications close Tuesday, 20 February 2024 at 11.00pm AEST (Job Reference Number - R-34517). Please note that interviews have been tentatively scheduled for 29 Feb 2024.

At UQ, our strength lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to ******@uq.edu.au for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.