Medical Reception Coordinator - Oral & Maxillofacial Surgery

We are a privately owned Specialist Oral & Maxillofacial Surgery, comprising of three incredible surgeons and a tight knit team of support staff.
We strive to provide exceptional customer service and high-quality patient care, to which your role is integral. A great first impression is essential, and you will enjoy building rapport with our referrers and patients as the face of our business.
 

We are seeking an experienced Medical Receptionist to coordinate our busy front desk.  To be successful in this role, you will be a positive and well organised individual looking to take the next step in your career.
You will be responsible for, but not limited to:
• Overseeing the flow of the front desk
• Answering incoming calls
• Liaising with other doctors’ rooms
• Diary management 
• Responding to email enquiries
• General scanning, filing and correspondence 
• Surgical bookings
• Processing patient billings (private billing practice)
• Supervise and assist other reception staff, and monitor the performance of a variety of administrative duties.
• Ensure adherence to procedures, quality standards and timeframes – amending errors and solving problems. 

As the first point of contact with our patients, referring doctors and external colleagues, it is crucial that you be genuine, reliable and share our desire to provide the best possible service. You will work closely with all members of our small team, but there is the opportunity to be autonomous and make the role your own. 
About you:
• Have previous experience in Medical Reception/Administration
• Have demonstrated supervisory skills and emerging leadership skills 
• Be friendly, honest and reliable with exceptional communication skills
• Detail-oriented, resilient and adaptable, with the ability to problem solve
• Strong computer skills
• A robust approach to managing your time effectively and the ability to work within deadlines
• Can work both cohesively within a team, and autonomously as required.

Resumes and cover letters can be sent to; ******@intraface.com.au