Address
Form of work4Thought Psychology is a well established, respected provider of mental health services in the Bayside area, priding ourselves on offering clients a truly warm, welcoming, tailored therapeutic experience.
We genuinely love our workplace and think you will too! We value our people, embrace individual talents, and celebrate positive contributions. In addition, our environment boasts a fabulous close-knit, collaborative team (including a trio of adorable therapy bunnies), a beautiful garden space to enjoy, and the opportunity to achieve meaningful work/life balance.
Reporting to and working alongside the Practice Manager, you will be responsible for the providing day to day reception support to our clients, providers and referrers in a way which consistently exemplifies 4thought’s core values and ethos.
Key responsibilities:
- Manage incoming client enquiries, calls, and emails
- Facilitate appointment bookings and engagement of new clients
- Invoicing, payments and reconciliation of client accounts
- Optimisation of provider consulting schedules and calendars
- Proofing, editing and distributing outgoing correspondence
- Contribute to improvements in practice processes, policies and procedures
- Coordination and administration for Centre 4 Life studio hires
- Maintaining practice presentation and housekeeping
- Assisting with other duties as required to support practice operations
- For the right interested candidate, there is capacity for professional development with a view to expand this role to incorporate social media marketing and event management.
To be successful in this role you will possess:
- Essential experience, in a similar role, in a health care setting
- A genuine love of working in the service industry, demonstrating excellent interpersonal skills
- An intuitive, professional, solution driven approach to customer service delivery
- Exceptional organisational skills with a mindful attention to detail
- A clear, confident communication style, both written and verbal, displaying strong spelling, grammar and an excellent phone manner
- Resilience, lateral thinking, and the ability to problem solve when faced with challenges
- A strong work ethic, demonstrating adaptability, flexibility, professional respect and commitment
- A willingness to grow, learn and develop in the role
- Intermediate skills in Microsoft Office (Word, Excel, Outlook)
- Familiarity with PowerDiary, or a similar practice management software, is highly desired
This is a permanent position with estimated hours of 25-35 per week. Practice hours span 8am-8pm weekdays, with alternating Saturday mornings. The successful applicant will have some capacity to work closing shifts, and be flexible and adaptable in helping to support leave cover if required.
To apply:
- Please forward your resume with a covering letter outlining your suitability for the role via Seek or to our Practice Manager, Narda Harris, at ****@4thoughtpsychology.com.au
- We sincerely thank all applicants who take the time to apply, but only those that meet our selection criteria will be contacted.
