Medical Secretary/Administrator

We are a well-established Orthopaedic practice located within Northern Beaches Hospital at Frenchs Forest. We are seeking an experienced, caring and enthusiastic medical practice Secretary/administrator to join our team 3 days per week (plus cover for sick leave and holidays)

The duties and responsibilities include (but are not limited to):

Running patient clinics – meeting and greeting patients when we are consulting, verifying health fund insurance, and scheduling patient appointments  

Handling a very high volume of calls, responding to enquiries (email and phone), and providing exceptional customer service to patients and their families

Collecting and processing patient information, including medical history and other relevant data

Preparing surgical quotations, billings, payments, and receipts

Coordinating patient procedures, managing theatre lists, and coordinating with anaesthetists and assistant surgeons

Liaising with external suppliers such as Private Hospital theatre bookings, pathology, radiology, GPs and other specialist and health service providers as required 

General administration including patient accounts, banking procedures, account invoicing and debt collection

Desirable Experience:

Knowledge of Genie software is highly advantageous as are typing skills

Competent in using  Microsoft Office software (Excel spreadsheets)

Previous experience as a medical secretary/administration role an advantage

Excellent organizational and time management skills, able to multitask and work under pressure and prioritize tasks

Outstanding phone manner and interpersonal skills dealing with patients, doctors and hospital staff

Professional, warm, welcoming and friendly disposition

Typing skills and accuracy

If you are looking to be part of warm, compassionate team, we would love to hear from you.