Member Support Officer

Want a rewarding role with a team who cares as much about making a difference as you do?

ABOUT US

Family Day Care Queensland is a values based not for profit organisation and we have an exciting opportunity for a PEAK Member Support Officer to join the team. 

Do you want to work for an organisation that actually makes a difference in our community? If you do this is the position for you, our organisation will make you feel good about the work you do with us.

Research states that the first five years of a child's life are the most important for their ongoing development.  Our organisation has spent almost half a century ensuring families have a flexible, home-based choice of early education and care option for their children. 

ABOUT THE ROLE

Working across the business to support and assist the PEAK team, you will be supporting members of our online communities of practice. The flexible part time position allows the successful applicant to work from home, working a minimum 20 hours per week and up to 24 hours or more on occasion.

Your role is primarily responsible for the following:

Community Support 

• Promoting and generating membership and member upgrades
• Building and maintaining effective working relationships with key stakeholders
• Maintaining the online community of practice by sharing best practice information within a network of communities
• Contributing to marketing strategy and managing social media content to keep stakeholders informed and engaged with current and topical issues within education and care.

Administration Operations

• Provide online, email and telephone support to the FDC and IHC sector
• Direct inquiries to relevant staff
• Assist the PEAK team operations when required
• General administrative support

Information and data support

• Provide analytics and relevant reporting data
• Manage the database including data preparation, cleansing and compiling.

Workplace health and safety

• Ensure a workplace environment and culture that adheres to WHS legislation (including workplace harassment/bullying awareness)
• Undertake business activities in a safe manner so as to avoid or reduce the risk of injury or illness to self and others.

ABOUT YOU

You will need the following:

Essential

• Demonstrated ability to develop productive working relationships to negotiate confidently with internal and external stakeholders.
• A high level of organisational skills and demonstrated problem-solving capacity and initiative, with attention to detail.
• Excellent written and verbal communication skills; well-developed negotiation skills; and the ability to liaise effectively with a wide spectrum of stakeholders. 
• Current Blue Card or ability to obtain one before starting employment. 
• Be agreeable to obtain a criminal history search. 
• Technical knowledge and experience across a number of online platforms:
  • Microsoft
  • Social media
  • Monday.com (desired but not essential)

Desirable

• Certificate or Diploma in Business Administration or related field
• Demonstrated knowledge and understanding of relevant legislation pertaining to the delivery of early childhood education and care programs.

Benefits

We offer:

• Flexible working arrangements including work from home options
• Supportive and caring environment, we don’t just say that, our teams tell us we actually care about our people
• Focus on your overall health and wellbeing
• Gratis leave over the end of year period up to three (3) days extra leave
• The ability to work for an organisation that makes a difference in the lives of children, families and the community.

How to apply

Applications should provide on no more than two (2) pages, a cover letter detailing how you demonstrate your ability to meet the requirements of the role and a copy of your resume.