National Account Manager

Who we are?

You may not have heard of AMES Australasia before, but we can almost guarantee you own something we’ve brought to market. Our products are in the hands, sheds, homes and backyards of people all across Australia and New Zealand.  We exist to design, create and efficiently supply innovative products that enhance the homes, landscapes and lifestyles of all our customers.

At our core, though, we are problem-solvers. We put our customers’ needs at the heart of our decisions, and we have been first to market with innumerable innovations over the decades, fuelled by a combination of customer insights, in-house R&D capability, and carefully selected partnerships that drive us to be better.

We can do all of this because we’re really picky about who we choose to join us. We hire people who care about the work, and care for each other. We believe that organisations need to be about purpose as well as profit. And we give our people opportunities that help them realise both their personal and professional potential, through these values:

• Keep our Customers FIRST
• Have a positive, caring and family attitude
• Keep it real. open and honest… always.
• BE the change we seek
• Have a passion for winning
• Make it Happen
• Seek ‘Win-Wins’ for all
• Treasure creativity
• CELEBRATE… together

We also enjoy the backing of The AMES Companies, Inc (the largest suppliers of non-powered landscaping products in the United States), as a subsidiary of Griffon Corporation (NYSE:GFF).

We are AMES Australasia. Want to join us?

About the role:

We are currently seeking a National Account Manager to join our Sales department based at our dynamic and fast-paced office in Doncaster. This role will be managing all things sales in developing, preparing, and executing new product initiatives and major range reviews while working closely with our Product Development and Design teams. The National Account Manager is a customer-facing role with interaction and involvement with our largest customers at a strategic level. Industry experience is advantageous, but not essential.

Job Tasks and Responsibilities

Reporting to our National Business Manager your responsibilities will include:

• Establishing and maintaining support for allocated major account customers in both Australia and New Zealand.
• Work closely with the Merchandise team to develop strategic partnerships with customers
• Assist in the preparation and execution of new product initiatives and major range reviews
• Ensure major account orders are processed to maximise warehouse efficiencies
• Support the customer by delivering an exceptional standard of customer service whilst seamlessly managing any issues that arise
• Maintain strong and cooperative internal relationships with other functional areas such as Operations, Supply Chain, Inventory, IT and Finance, to successfully coordinate and deliver sales strategies
• Organise Range Reviews, Promotional & Seasonal Product Programs, Sales & marketing events, Team and customer training
• Coordinate and submit all new product, promotional/new product allocations and help develop product information and selling aids to assist the Field Sales Team
• Help development and coordination of promotions, marketing initiatives and workshops including annual trade events and exhibitions

Skills and Experience

• Must have previous experience in an Account Management or National Sales role 
• Strong attention to detail
• Able to prioritize workload and have excellent organisational skills
• Excellent Customer service and problem-solving skills
• Previous experience working within the Hardware/Garden/DIY retail industry would be advantageous
• Advanced communication and presentation skills (verbal and written)
• MS Word, PowerPoint and Excel Skills (Intermediate to Advanced) necessary

What’s on offer

• Full-time permanent position with a high growth company
• A dynamic office with a team of very committed and energetic people
• Attractive salary package and bonus structure
• On site parking 
• Paid Charity Days
• Wellness and Social activities 
• Ongoing training and development programs