National Account Manager, E-Commerce & Alternative Channels

General Description of the Role The National Account Manager e-Ecommerce & Alternate Channels focuses on achieving volume, profit and execution results with Customers and encourage long term growth and sustainable relationships The role also supports the Heads of Customer and their teams with direct responsibly for Pure Play ecommerce retailers, delivery retailer and nominated National customers – Aldi, Costco, (and others outside of traditional Chains and independents) and supporting the “Bricks & Clicks” customers in their eCommerce strategy and execution. The role is the subject matter expert for e-Commerce, the owner of the digital shelf across all customers, providing general support for the wider National Business team. Mission/Objectives To deliver both sales value and profitability growth targets, through building strong customer business relationship and optimizing Campari’s Digital Shelf in the Australian market Key Responsibilities and Activities Total Responsibility for Nominated National Accounts - On- Achieve volume, profit and share objectives through development and execution of National Customer Business Plans that aligns to Campari’s Channel/Brand Strategies and Customer.Negotiate and introduce business agreements with agreed Customer set to grow NSV & EBIT. Actively hunt new opportunities outside of Traditional Chains and Independent retailersLead the execution of Campari Australia’s e-commerce strategy with Pure Play and Delivery to Consumer Customer base adhering to guidelines set by Campari’s Global eCommerce teamDrive the optimization of Campari’s Digital Shelf across all customersAct as the Subject Matter Expert on Digital Retail Media for the National Business TeamDevelop strong relationships within Alternate Customers to leverage untapped opportunities and consistency in executionDevelopment and management of account national promotional programs and execution of pricing in line with brand and pricing strategiesAnalysis of data and insights making recommendations to support growth opportunities and performance improvementsAchieve distribution and Sales drive standards for Campari Portfolio in line with JUBP initiatives and opportunitiesMeasure Return on Investment (ROI) and Promotional Efficiency/EffectivenessManagement of spend within Trading Terms and BudgetSell in and achieve NPD objectives in line with agreed strategyLiaise with relevant industry bodies Cross Functional Partnering Work in partnership with the Global team and Channel Marketing Manager in the development of the e-commerce Strategy for AustraliaBecome a proactive voice internally to unlock opportunities for CustomersPartner with Marketing on the development of unique innovation required for Customer basePartner with Marketing to ensure all relevant assets are updated and available for all SKUs to drive Digital Shelf Optimisation across all customers with an online presence Sales Communication Present customer feedback to internal stakeholders in clear and timely manner (listed in section below)Prepare and present quarterly business reviews for nominated accounts that identifies drivers of performance and recommendations for key growth opportunities Product Supply Chain Support Forecast volume requirements to help drive supply consistency across Campari Australia’s Customer portfolioInput to monthly consensus volume meetings and communication of risks and opportunitiesCommunication of any change to product volume requirements outside the consensus meetings to the PSC team in a timely fashion (Please note accounts are subject to change in line with Campari’s channel plan objectives) Other Responsibilities Undertake other tasks from time to time as directed by the Head of Coles, Alternate Channels & eCommerceUndertake regional travel as required to complete Key Responsibilities as outlined above Key Relationships Internal: National Business Team, National Field Sales Team, Customer Marketing, Supply Chain, Finance & Global eCommerce Team. External: Customer Category Managers, Promotional Managers, Wholesale Managers and assistants. Industry bodies. Experience Required Liquor Industry or FMCG experience of 5 years +Minimum 2-3 years previous experience in a sales and/or account management roleIdeally 2-3 years previous experience in e-commerce/digital commerce managementExperience in developing new businessDegree qualified in Business or Commerce or equivalent. Skills Strong relationship building and stakeholder management skillsDemonstrated influencing and negotiation skillsAbility to interpret digital data analytics & insights Advanced presentation skills, supported with an ability to think creatively and strategicallyAbility to consistently deliver KPI’s and TargetsAbility to work with a high degree of flexibility to meet objectivesEffective time management Functional Skills related to the National Account Manager Role within the Commercial Team: Customer Management Understands the needs of the customer and can articulate their business strategy. Activity finds ways to meet and exceed customer expectations. Financial Management Can demonstrate the impact on sales, profit, and market share of funds invested with the customer. Constantly pursues ways in which to drive KPI’s and looks for opportunities. Attention to detail when putting together financial justification for investment.High level of commercial acumen Internal Stakeholder Management Communicates unique customer needs to internal stakeholders to ensure success. Is an effective customer advocate, ensuring widespread understanding of customer strategy, and critical success factors.Strong attention to detailAbility to analyses and interrupt data to make recommendations to NBM/SDStrong IT and systems knowledge, including Aztec, CRM (e.g. Salesforce), Excel, PowerPoint, Outlook and experience in reporting toolsExcellent communication and presentation skills MANAGERIAL SKILLS Set of Campari Group managerial competencies relevant to the Commercial Team: Execution and Foresight - The ability to deliver results, overcoming difficulties, anticipating the future of the business/work and driving change.Innovative Problem Solving - The ability to find, implement and disseminate a culture of innovative solutions.Team Working - The ability to work with others across all boundaries to reach common objectives and extraordinary results. Customer Focus - The ability to be the “client’s shoes”, understanding their current needs and anticipating the future ones.Business Judgment - The ability to take effective decisions balancing market, products, financial and organizational issues. Our commitment to Diversity & Inclusion:At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law. Note to applicants:Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question. Notice to third party agencies:Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. 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