National Account Manager (Operational)

TVH, Australia's leading National Technical Services provider is seeking an experienced National Account Manager with an Operational background to support our National team. With Australia's largest footprint & over 500 personnel, delivering Mechanical, Fire, Electrical, Hygiene, Handyman and Grounds maintenance services, this is an exciting role for a motivated & driven self-starter.

To be successful in this role, you must have extensive experience in the day-to-day management of Field Technicians who specialise in service, maintenance and installation of multi-discipline systems. The role will also require face-to-face interaction with TVH’s valued customer network and be based in our Melbourne office. 

This role will be responsible for;

• Account Management of all national customer accounts, exceeding clients’ expectations and associated KPI's/SLA’s.
• Work with state based teams through the delivery of all service, maintenance and project work across allocated customer accounts
• Managing quality assurance and compliance across customer accounts
• Management, mentoring and development of internal staff.
• Commercial forecasting and financial analysis for allocated customer accounts.
• Meeting required sales targets
• Sales growth within allocated customer accounts.
• Tendering on minor projects within your allocated customer accounts.

The ideal candidate will have;

• A strong focus and commitment towards making a safe and positive workplace
• Excellent customer service and time management skills 
• Possess a good commercial & operational acumen
• The ability to generate opportunities
• Knowledge of fire equipment installation and service standards
• A minimum of 5 years’ experience in the management of Service Technicians and a wide customer base
• A positive attitude and willingness to develop skills
• Excellent written and verbal communication skills
• A current and valid Australian Drivers Licence.

You must be an Australian Citizen, able to pass a Police and Working with Children Check and complete a pre-employment medical including drug and alcohol screening. 

 In return you will receive:

• Smart Phone and Laptop
• Uniform and PPE
• Great Team environment with support
• Ongoing employment opportunities and career advancement

For more information, please contact our State Manager Brayden Hay at ****@tvhs.com.au.

If you are looking for a positive career and want to be a part of TVH, Australia’s growing national services provider that values your hard work - Apply now!