Ndis Sil Team Leader / House Manager (Full-Time / Part-Time / Casual)

Ample Life is a provider of Supported Independent Living (SIL) and Respite Accommodation (MTA/STA) for NDIS participants across Sydney. We specialise in culturally and linguistically aligned care services to participants from diverse backgrounds such as Chinese, Indian, Vietnamese, Spanish, Indonesian, Korean, Italian, and many others.

In each of our homes, our participants and carers share the same language and cultural backgrounds. This means that there are no language barriers. There is cultural sensitivity in our communication and care. Our participants get to enjoy food from their native cuisine on a daily basis just like at home. We play games, music, and TV from our participants’ native countries. Our homes feel like home.

Our mission is to provide a supportive and empowering living environment for individuals with disabilities. We believe that everyone deserves the opportunity to live life to the fullest, and we are dedicated to helping our residents achieve their goals and live as independently as possible.

If you share our passion for making a meaningful difference in the lives of others, then we have an exciting opportunity for you. We are seeking motivated and passionate individuals to join our team as Team Leaders or House Managers. You will receive an attractive salary (or an hourly rate depending on your preference) and opportunities for accelerated career development.

Our Purpose

Our purpose is to make a positive difference in all the lives we touch. This includes our participants, families, carers, planners, support coordinators, and practitioners. We seek to achieve this by firstly providing amazing quality care that is culturally and linguistically aligned.

About the position

As the SIL Team Leader / House Manager, you will oversee the day-to-day operations of the site, ensuring effective and efficient service delivery through role modeling, coaching, and supervision of staff. You will work under the general direction of our Area Manager and Directors and provide participants with support that aligns with their goals and NDIS SIL plans, assisting them in achieving independent living.

Your role includes

• Oversee the daily operations of our Supported Independent Living Home
• Leading and modeling effective person-centered practices, including working individually with participants, planning and delivering work per care plans, providing support to families and carers, and working with local service providers.
• Supporting the team in providing high-quality services in line with participant care plans, goals, and outcomes.
• Developing fortnightly rosters, allocating staff according to contracted hours, planned leave, and participants' care rosters.
• Providing effective onboarding, site orientation, and training to new employees, supporting their engagement and learning journey.
• Conducting regular team meetings and monthly practice supervision to assess the performance of each team member.
• Working with staff, participants, families, and other stakeholders to understand and resolve concerns.
• Coordinating on-site support and reviewing incidents and complaints.
• Ensuring staff work within Ample Life’s Code of Conduct, policies, and procedures of the Quality Management System.

To be considered for the position, you must have

• Minimum 2 years experience in Supported Independent Living (SIL) and a strong understanding of NDIS
• Capacity to effectively lead, coach, and develop a team to achieve the best quality service outcomes.
• Ability to work both autonomously and as part of a team, incorporating effective planning, time management, problem-solving, organisational skills, resourcing, and achieving quality outcomes.
• Ability to plan and prioritise to meet customer service delivery requirements.
• An understanding of available community services, networks, and supports.
• Experience with behavioural management plans, restrictive practices and behaviours of concerns / high medical needs, manual handling, and medications
• Empathy and passion to make a difference in the lives of those we serve.
• A sound understanding of the NDIS Quality and Safeguarding framework
• Relevant immunisation paperwork

As a member of our team, you will enjoy competitive compensation and benefits that include:

• An attractive salary
• Comprehensive training and development opportunities to enhance your skills and advance your career
• Day off on your birthday to celebrate your special day
• The opportunity to make a meaningful difference in the lives of the participants while working in a supportive and rewarding environment.