Office Manager

Are you searching for a job that fits in with your lifestyle?  A chance to show your incredible organisational skills while balancing other commitments?  Do you thrive in a fast-paced environment, relish discovering innovative solutions, and take pride in delivering excellence?

If this sounds like you, continue reading...

About Us:

Victorian Caravan Hire is a Melbourne-based caravan rental company committed to bringing people together through the simple and affordable joy of the great outdoors. With a rapidly growing fleet, we cater to holidaymakers, insurance clients, and individuals seeking additional space. Our commitment to reliability, consistency and quality sets us apart in the industry, as we continually strive to exceed expectations.

We are currently undergoing rapid expansion and require a dependable, highly organised Office Manager to oversee our customer support and daily scheduling requirements.

About You:

To thrive in this role, you'll need to be highly organised, always eager to innovate and improve processes, and the type of individual who always gets the job done. You should have outstanding communication skills and a natural talent for problem-solving. Self-motivation and a commitment to delivering top-notch work are a must. You'll relish being involved in all aspects of the business and using your previous experience to devise creative strategies that boost office efficiency and streamline caravan handover scheduling. Experience in a dynamic environment where scheduling team and vehicle appointments demanded top-notch organisational skills is highly desirable.

Key Responsibilities:

• Delivery coordination. Create systems to plan and optimise the delivery team’s work schedule.
• Booking oversight. Ensure steps for each booking are met before a caravan goes on hire.
• Customer 1st line support. Be the primary point of contact for customer inquiries via phone, email, and live chat.
• Setup and Maintain a CRM System. Effectively manage customer relationships through a CRM system.
• Streamline procedures. Develop and implement office protocols and administrative procedures to improve efficiency.
• Supervise and support the offshore administrative team.
• Prepare Weekly Status Reports. Compile and present weekly status reports.

Key Requirements:

• Proven experience managing day-to-day office operations.
• Strong problem-solving abilities and a proactive mindset.
• Self-motivated with a high level of attention to detail and a commitment to delivering work to a high standard.
• Patient and supportive when assisting customers over the phone.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Experience in team management and the ability to lead and motivate others effectively.
• Proficiency in CRM systems and other relevant software.

Why work with us?

Everything we do is aimed at improving people’s lives, both for our customers and our team members.  As a company we will work together to achieve our company goals, and at the same time create space within your role where you can achieve your personal goals.

• Opportunities to holiday in our fleet of caravans
• A flexible work week averaging 20-25 hours per week
• Hybrid role - work mainly from home with 1 office meeting every 1-2 weeks

If this sounds like you, please send an email to ****@victoriancaravanhire.com.au and attach the following information:

• A supporting email explaining why you are the right person for this role and how you meet our responsibilities and requirements.
• A brief description sharing an example of a significant improvement you have made to office operations.
• At least 2 contact references (please provide email and/or phone number).