Office/Admin Manager

About Us:
We are a leading company specializing in technical product delivery and support. We are committed to excellence in our operations, driving efficiencies, and enhancing customer experience. Our dynamic team is looking for an Office Manager who can oversee our day-to-day operations and ensure our office runs at peak efficiency.

Job Overview:     [Immediate start]

The Office Manager will be instrumental in managing both the operational and administrative aspects of our technical product delivery and support. This role demands a highly efficient individual with a technical understanding, adept at project management and administrative duties. The ideal candidate will be proactive, with a strong commitment to operational excellence, staff management, budgeting, and smooth office functioning.

Key Responsibilities:

• Operational and Administrative Oversight:
  • Develop and implement strategies to boost productivity and quality delivery of technical products.
  • Manage daily office operations, supplies, equipment, and infrastructure needs.
  • Oversee administrative staff, delegating tasks and ensuring efficient project delivery.
  • Coordinate with the technical team for optimal scheduling and efficiency.

• Team Coordination and Development:
  • Set clear objectives for teams, evaluate performance, and support professional development.
  • Promote a collaborative and innovative work culture.
  • Ensure teams are well-equipped for both technical and administrative functions.

• Project and Budget Management:
  • Ensure projects are delivered on time and within budget, targeting an 85% success rate.
  • Manage office budget, operational expenses, and labour costs effectively.
  • Implement cost-saving measures without compromising quality.

• Customer and Client Relations:
  • Maintain high levels of satisfaction through excellent service and support.
  • Develop efficient customer support processes.
  • Act as a primary contact for clients and suppliers.

• Risk Management, Compliance, and Security:
  • Identify and mitigate operational risks.
  • Ensure all activities comply with legal and regulatory standards.
  • Maintain office security and employee safety.

• Facilities Management:
  • Oversee office space planning, maintenance, and improvements.

Duties:

• Handle the first point of phone contact.
• Prepare and process invoices and manage the Operations mailbox.
• Schedule audits and prepare related documentation.
• Assist in pricing Service Level Agreements and manage pending jobs.

Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Management, or relevant field preferred.
• Proven experience in office management within a technical or administrative capacity.
• Strong leadership, organizational, and decision-making skills.
• Proficiency in MS Office, project management software, and relevant tools.
• Experience with simPro and Xero highly advantageous. 
• Excellent communication and interpersonal skills.

What We Offer:

• Competitive salary and benefits.
• Supportive and dynamic work environment.
• Opportunities for professional development.
• A challenging role that combines technical oversight with administrative management.

Application Process:
Interested candidates are invited to submit a resume and cover letter, highlighting their experience in technical project management and office administration, to Belinda@electrotek.com.au