Address
Form of workAbout Us
ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care. To learn more please visit www.serco.com/ahsc
About you
You are an engaging leader with excellent people skills that facilitates positive interactions in a matrix environment. You are experienced in delivering high quality end to end management of contract requirements. You can lead employee relations within a contract including employee engagement, performance management and conduct investigations. You are skilled at working collaboratively with internal and external stakeholders to deliver contract outcomes. You have excellent problem-solving skills and strong attention to detail. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.
About the role
Reporting to the Regional Manager, Serco is currently seeking an experienced Operations Manager based in Brisbane to provide visible Serco Leadership to over 300 health care professionals who work across several ADF Health Centres within the SQLD region. This will be achieved through regular site visits across all SQLD bases – Enoggera, Amberley, Oakey, Cabarlah and Canungra and leading employee engagement activities. You will assist the Regional Manager with recruitment and workforce management activities, reporting, and other administrative duties.
To be successful in this role, you will have:
- Demonstrated experience (2-5 years) in leading and engagement with remote workforces
- Strong stakeholder management, influencing and relationship development skills
- Sound people and performance management skills
- Capable of managing multiple priorities and meeting deadlines with high levels of autonomy
- Experience in a health care and/or defence environment would be highly regarded
- Ability to obtain ADF Baseline security clearance
- Ability to travel extensively within the region
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role. All applicants need to hold Australian Citizenship as a security clearance is required. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
About us – Serco & proud
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac
Why Join Us
- You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
- You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!
If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
