Operations Manager

About Upstaff:

Upstaff is a boutique outsourcing solution specialising in connecting Australian businesses with skilled virtual staff in the Philippines. We focus on delivering cost-effective and efficient outsourcing services, enabling our clients to save time and resources while achieving their business goals.

Position Overview:

We are seeking an experienced and dynamic Australian Operations Manager to join our team and oversee the day-to-day operations in the Philippines. This role is crucial in streamlining operations, improving productivity, creating and enforcing systems, and motivating the administrative team. The Australian Operations Manager will play a pivotal role in optimising efficiency, creating systems, and supporting the business's growth by allowing the CEO to focus on client acquisition and expansion.

Key Responsibilities:

Operational Efficiency:

• Streamline and manage day-to-day operations in the Philippines to ensure optimal efficiency.
• Identify and implement process improvements to minimize errors and enhance productivity.

System Development:

• Create and implement effective systems and procedures for the administrative team to follow.
• Ensure all team members understand and adhere to established processes.

KPI Enforcement:

• Define, monitor, and enforce Key Performance Indicators (KPIs) to measure and improve staff performance.
• Develop and maintain a KPI tracking system to ensure targets are met.

Motivation and Leadership:

• Provide strong leadership and motivation to the administrative team.
• Set clear expectations, empower team members, and foster a culture of continuous improvement.

Team Management:

• Oversee the administrative team, including HR, Recruitment, Learning & Development, and Night Shift Managers.
• Collaborate with the team to address challenges and drive operational excellence.

Communication and Collaboration:

• Facilitate effective communication and collaboration between the Australian and Philippines teams.
• Ensure all team members are aligned with the company's mission and objectives.

Quality Assurance:

• Implement quality assurance measures to uphold service excellence and client satisfaction.
• Address any client concerns and work to improve service delivery.
• If interested to apply please send your resume and cover letter to ****@upstaff.com.au 
• All LinkedIn Easy Apply applicants will be ignored. 

Reporting and Analysis:

• Generate reports and provide regular updates to the CEO on operational performance and KPI achievement.
• Analyse data to identify areas for improvement and growth opportunities.

Qualifications and Requirements:

• 3+ years experience managing operations, including building and managing systems.
• Proven experience in an outsourcing or similar industry.
• Strong leadership and motivational skills.
• Excellent organisational and problem-solving abilities.
• Process-oriented with a focus on efficiency and effectiveness.
• Strong communication and collaboration skills.
• Ability to work independently and make decisions that benefit the business.
• Experience with performance metrics and KPI management.
• An innovative mindset and a commitment to continuous improvement.

Why Upstaff:

Joining Upstaff means becoming a part of a dynamic and growth-oriented organisation in the outsourcing industry. We offer a collaborative and supportive work environment, opportunities for professional development, and a chance to make a significant impact on the business's success.

If you are a proactive and results-driven operations professional who cares about the team, is passionate about streamlining operations and improving productivity, we encourage you to apply for this role and be a vital part of our team.

We look forward to reviewing your application and considering you for this exciting opportunity at Upstaff.