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Form of workAbout the Role
As the Operations Manager, you will lead the Bar, Cafe and Gaming team on a day to day basis as well as working with the General Manager/ Assistant General Manager in developing longer term strategies to improve operations, customer experience and financial results. RSA, RSG and RP Badge essential.
Your operational departments will include the Bistro/Cafe, Bar, Gaming Room and Rivers Edge Function Room.
Key Responsibilities:
- Full responsibility for the daily operations across our venue. You will succeed at this through working hands-on in each outlet to ensure you fully understand the operational requirements, can identify daily opportunities for improvement and lead by example in service quality and process.
- Daily review & adaption of rosters to reflect business levels
- Providing very hands-on leadership and mentoring of the hospitality team, front and back of house, fostering a culture of excellence and teamwork.
- Collaborate with the department heads and marketing teams to develop a calendar of events, that drives customer visitation and satisfaction
- Ensure compliance with all licensing, safety, and regulatory requirements.
Requirements:
- Proven experience in hospitality management, preferably within the club/pub sector
- Experience in regional hospitality/tourism operations is desirable
- Strong leadership skills with a track record of building and motivating teams.
- Excellent time management skills.
- Exceptional communication and interpersonal abilities, with a focus on delivering outstanding customer service.
- A business mindset with the ability to analyse results, identify opportunities, and drive measurable improvements.
- Flexibility to work evenings, weekends, and holidays – this is a hands-on role with the expectation to be in and around during its busiest services.
About Us
The Renmark Club is a fun and supportive environment with a focus on innovation and improving the customer service experience. The Award-Winning Renmark Club overlooks the magnificent River Murray in South Australia and attracts a diverse customer clientele from holiday makers to locals. The Renmark Club is a fully licensed venue with a welcoming atmosphere. Enjoy alfresco dining, high quality, and great value meals in our family friendly dining room. We offer a wide range of events and services, from large full venue community events to weddings and intimate dinners and meetings.
If this sounds like something you would excel at, email your resume to our General Manager Michael: *******@renmarkclub.com.au
