Process Improvement Lead

Job Expectations
An exciting opportunity has presented itself at nbn as a Process Improvement Lead, reporting to the Senior Manager, Process Engineering.
A bit about your role
As the Process Improvement Lead, you will engineer efficient and effective business processes that considers all needs of the Field Services balanced scorecard. This can include customer experience, employee experience, efficiency/productivity/commercial, quality and safety to drive organisational success.
In this role, you will analyse complex business process and process performance (data), identify current process gaps & inefficiencies. This is an opportunity to collaborate with leaders, SMEs and Field Solution Managers to engineer ‘to-be’ processes that enable effective digital solution design where applicable.
A bit about you
The successful candidate will bring significant experience in process analysis, process mapping, problem solving, process engineering and end-to-end customer journey mapping. You are well-versed in project coordination and can synthesise and act on information to solve problems and remove roadblocks.
You are flexible, a team-oriented individual with excellent organisational, interpersonal and communication skills who can work well under pressure and deliver to timelines.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. We’ve created Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Take your next steps with nbn
Please note, this is a permanent position and the applications for this role close at midnight Monday, 11th of March 2024.
Worker Type
Permanent
Time Type
Full time