Product Owner, Healthcare Platform

• Utilise your demonstrated experience in D365 and/or Health Applications  
• Drive a culture of quality, best practice & continuous improvement 
• Hybrid work model, enjoy work/life balance  

Help transform the health of millions of people!

If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part of the team working to transform the health of Bupa customers. 

The Opportunity

We are building out a new squad to support our Digital Healthcare initiatives as part of the Connected Care strategic program. Your role as Product Owner will be to support the delivery of epics and features across two squads and be the conduit between customer, business and delivery teams. You will be partnering with the Product Manager and key stakeholders to ensure Bupa is building the best product, and with the delivery team to ensure we are building that product in the right way. You understand customer needs and the business' goals and actively collaborate with the development team and the stakeholders to make fast, local and empowered decisions for the team.

You will be accountable in:

• Liaising with the Product Managers, business stakeholders, business analysts and technical development teams to deliver complex digital products and services.
• Defining business requirements via epics, features and stories, together with acceptance criteria to deliver the minimum viable product for product launch and successive iteration and horizon mapping.
• Creating, prioritising and maintaining the team backlog, defining release and sprint goals and answering questions to add detail to user stories.
• Collaborating with user experience, visual designers and agency partners, to define and create engaging and delightful customer experiences.
• Working closely with data and analytics to capture customer behaviours and help inform decisions and product development.
• Contributing to ongoing product iteration, including management of small changes, bug fixes and optimisations, together with larger roadmap initiatives.

About You

To be considered for this role you will have:

• Proven experience as a Digital Product Owner with a solid understanding of best practice and innovative customer experience, customer engagement and product development.
• Demonstrated experience using MS Dynamics 365 (D365) and/or Health Applications for General Practitioners.
• Experience working in an Agile delivery environment as a Product Owner including an understanding of incremental delivery of value.
• Organised and planned: you are able to prioritise effectively to maintain a manageable workload for teams.
• Ownership and accountability: you have a strong ability to resolve complex problems, working through situations and opportunities.
• Excellent client relationship / stakeholder management skills with strong ability to extract / elicit requirements / problems in customer experiences.
• Good understanding of varying methods for capturing and documenting requirements / user stories.
• An analytical focus with an appreciation of data analysis, commercial drivers, business viability and technical feasibility.
• Strong business acumen, you understand the bigger picture and can communicate effectively to stakeholders at all levels.

What’s in it for you 

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be encouraged to innovate. You will be collaborating with various teams globally to deliver exceptional experiences. 

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application. 

Interested to explore some more? Click on the links below: 

Bupa puts First Nations Health at the centre of Reconciliation Action Plan

Because being you at Bupa matters