Program Manager Ecommerce & Loyalty

Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics.
About us:
Since our humble beginnings in 1910, we've grown from a small co-operative of three pharmacies to a national organisation and one of Australia's leading health, beauty, and wellness companies.
Wesfarmers Health includes 73 company-owned Priceline stores, 396 Priceline pharmacy franchise stores and 89 Clear Skincare clinics and is also a wholesale distributor of pharmaceutical goods. In 2023, the Health division expanded its digital and medical aesthetics offering with the acquisitions of telehealth provider InstantScripts, as well as the SILK Group, who operates a network of around 140 wholly-owned, joint venture and franchised clinics. The division employs more than 3600 team members.
About the role:
Are you passionate about leading transformative eCommerce & Loyalty initiatives?
We are seeking an experienced Program Manager to lead and drive the successful delivery of our Loyalty & eCommerce transformation program. Reporting to the Head of Loyalty & eCommerce, you will play a crucial role in strategic planning, vendor selection, program governance, stakeholder management, risk, and quality management to ensure the achievement of program objectives.
The responsibilities include leading eCommerce & Loyalty technology RFPs, developing business cases with the Finance Business Partner, defining project scope, allocating resources, and establishing timelines. Additionally, it involves leading collaborative planning activities across the organization, establishing effective governance for eCommerce & Loyalty projects, managing financial planning processes, accurately estimating project costs, and maintaining communication regarding program status. The role also entails adhering to IT PMO Project Management Methodology, ensuring timely and within-budget delivery of the transformation program, managing project interdependencies, and fostering a positive, customer-focused culture within the team.
You will have a strong background in program management, ideally within the retail sector, with expertise in eCommerce transformation projects and a solid understanding of IT frameworks and methodologies.
What you'll bring:

• Demonstrated ability to lead and manage diverse project and delivery resources, driving effective change.
• Experience in developing Digital business cases and capex/opex requests.
• Proficiency in defining and managing technology project budgets.
• Superior knowledge of Lean/Agile delivery methodologies and frameworks.
• Good general understanding of relevant IT frameworks and digital platforms.

• Excellent partnering skills, including requirement clarification and gaining agreement to proposals.
• Proven ability to collaborate effectively with others, showing consideration, respect, and encouragement.
• Strong experience in managing vendor partners.

• Strong communication skills, with the ability to prepare and tailor materials for diverse audiences.
• Ability to gather relevant information, liaise with key stakeholders, analyse issues, and propose workable solutions.

Why us?

• A fantastic work culture based off our four Ways of Working - Be well, Show You Care, Make it Better and Act Now.
• Flexible working that is balanced with our organisational need to create connections and enable collaboration.
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
• 'We Love Your Work' recognition program. Team members can recognise their peers, team or other business units, with winners taking part in our annual awards.
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year.
• Beautiful outdoor terrace for work and recreation.
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
• Dedicated end of trip facilities (cycle racks, showers, lockers).

This is an opportunity to join a highly regarded and established company offering excellent career prospects and team member benefits. Wesfarmers Health is also committed to supporting the Workplace Gender Equality Agency requirements. For more information about Wesfarmers Health please visit wesfarmers.com.au/our-businesses/wesfarmers-health.
We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work. We pay our respects to their Elders past, present and emerging.