Project Coordinator/ Desktop Repairs Supervisor - Insurance Builder, Central Syd

Job Description:

Project Coordinator / Desktop Repairs Supervisor, the role is overseeing and coordinating repairs on construction projects (insurance) from start to completion. responsibilities include effective stakeholder communication, precise repairs scheduling, cost management, and adherence to Service Level Agreements (SLAs).
 

Key Responsibilities:

1. Project Initiation:

• Collaborate with stakeholders, including clients, insurance professionals, and internal teams, to understand project requirements and objectives.
• Ensure a clear understanding of repair scope, deadlines, and budget constraints.

• Develop and maintain accurate repairs schedules, considering project priorities, resource availability, and SLAs.
• Coordinate with field teams, contractors, and subcontractors to align schedules and optimise project timelines.

• Serve as the primary point of contact for all stakeholders involved in the repairs process.
• Facilitate effective communication to address queries, provide updates, and ensure client satisfaction.

• Work closely with the estimating team to establish accurate repair cost estimates.
• Monitor project expenditures, manage budgets, and implement cost-control measures to ensure projects are financially viable.

• Implement and enforce quality assurance processes to ensure repairs meet or exceed industry standards.
• Conduct regular inspections to verify the quality of workmanship and materials.

• Establish and enforce adherence to Service Level Agreements (SLAs) to meet or exceed client expectations.
• Implement strategies to streamline processes and ensure SLAs are consistently met.

• Maintain accurate and up-to-date project documentation, including schedules, budgets, and progress reports.
• Provide regular updates to stakeholders and management on project status and key milestones.

• Proven experience in project coordination or supervision, particularly in Desktop Repairs.
• Strong organisational and multitasking abilities to manage multiple projects concurrently.
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Budget management skills with a focus on cost control and efficiency.
• Familiarity with repair industry standards and best practices.
• Problem-solving skills to address challenges in a dynamic environment.
• Preferable Insurance & or construction background
• Experience using Prime Eco system software or similar ideal but not essential