Psychology Receptionist

CBT Professionals is a growing psychology practice committed to transforming lives and supporting people.

Being a privately-owned family business, our ‘people-focused’ culture means we are always on the lookout for people with a team focused, can-do attitude to join us as we work to revolutionise the future of psychological services. It is the people at CBT Professionals who make our business a success! 

We are recruiting for a flexible and reliable person to join our Gold Coast Reception team (working across both our busy clinics, located at Coomera and Nerang). If you would like to apply, please add the phrase ‘Live well’ to the top of your cover letter,

Psychology receptionist responsibilities:

• Providing a welcoming first point of contact as you greet and check-in patients 
• Answering phone and email enquiries
• Calling clients on the waitlist to assist with maintaining a full appointment diary for 10+ clinicians
• Manage appointment setting, rescheduling and cancellations
• Processing payments, Medicare rebates and invoicing third parties
• Following up referrals where required
• Administering paperwork and questionnaires
• General reception/administrative duties such as faxing and scanning
• General clinic cleaning and adhering to OH&S practices

Skills, qualifications & experience

• 12+ months experience in a Reception and/or Administration role
• Must be available to work evenings until 8.00pm
• Excellent time management and organisational skill
• Professional phone manner
• A high level of attention to detail
• Thrive in a fast-paced environment

Why join our team?

• Casual or permanent part-time employment options available
• Progression and development opportunities
• Recognition incentives and social events
• Values-driven work environment
• Meaningful work changing lives and helping people

Please apply with your resume and cover letter. 

Note: only shortlisted applicants will be contacted.