AddressAbout the business
Freedom Finance Australia is an established and well-regarded Victorian based financial services company with offices in Melbourne, Brisbane, Sydney and regional areas of Victoria and NSW. Our services include investment, superannuation, insurance, taxation and accounting. We pride ourselves on delivering exceptional client experiences and achieving financial freedom.
About the role
We have a vacancy in our St Kilda Road office for a self-motivated individual to assist in all aspects of senior administration and reception. We want the ‘wow factor’ and our clients expect it. The successful applicant has the ability to deliver a first-class client experience, is great with people and is able to manage an adaptable moving workload. This is a permanent full-time position, Monday to Friday 8:30am - 5:00pm. Previous experience in Financial Planning or Hospitality is not essential but would be advantageous.
This is a role with variety and your duties will include:
- Greeting clients on arrival and providing them with refreshments
- Reception – front desk and telephone
- Client check in and administration support
- Diary Management
- Managing incoming and outgoing mail
- Maintaining a professional appearance of the office and meeting rooms
- Liaising with staff in and out of the office
- Electronic filing and general administrative duties
- Provide support to the Client Services Team as required
Benefits and perks
FFAU is all about our people and our clients. We provide strong support to get the job done. We provide growth and development and we back our people to bigger and better things.
At FFAU we don't apologise for running a high performance environment. Like any peak performance team, we recognise the importance of providing an elite environment and support our people through:
Invest in Learning and Development – we run regular internal training and development sessions to ensure we continue to build on the skills and capabilities of our team. We create a learning environment where we share best practice, skills and knowledge. FFAU is all about our people and our clients. We provide strong support to get the job done. We provide growth and development and we back our people to bigger and better things.
Skills and experience
As the candidate will be the first point of contact for our company, we are looking for an individual who has a professional, enthusiastic and proactive attitude. Ideally you have previous experience in a similar role. As this is also a customer service role, the candidate will have a pleasant personality to enhance client experience. You will also be able to deal with emergencies in a timely and effective manner.
- Ability to work independently
- Excellent communications skills and interpersonal skills
- Dedication in providing excellent customer service
- Ability to proof and quality control own work
- Time management and organisational skills of a high level
- Microsoft Word
- Outlook
- Hospitality experience
