Receptionist

We are currently seeking an experienced individual to join our Melbourne City Volkswagen team.
 
This is a unique opportunity for an individual who understands the importance of customer service. You will be the first point of contact for our highly valued customers, either in person or over the phone. This exciting position goes beyond the role of Receptionist / Concierge as it requires you to give service beyond expectations to all our valued customers.
 
About the role:

• Permanent Full-Time role
• Handling daily inbound calls and redirecting calls to relevant individual/department
• Co-ordinate service and test drive bookings for customers
• Providing showroom support for the vehicle sales team and helping provide a concierge function for all visitors.
• Act as the key liaison with our regular suppliers to ensure smooth site operations
• Regularly scan and file service-related documentation for audit purposes.
• General site administration support as required

 
Do you have?

• Previous experience in reception or a similar environment
• Excellent verbal and written communication along with strong IT skills
• A positive and dynamic customer-centric orientation and the ability to multi-task
• High standards of personal grooming and a high level of “we before me” attitude
• Australian citizenship or Permanent Residency
• A current Australian driver’s license

 
In this role, you will enjoy:

• A competitive remuneration package, including superannuation.
• Working with friendly, professional, and transparent team
• Being part of Australasia’s leading and largest automotive retailer and the future opportunities this brings

 
Why you should join Australasia's largest automotive retailer:
 
We are Australasia's largest and most dynamic automotive retailer, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.   
 
We offer our people extensive training and development opportunities with access to a range of employee benefits, including discounted gym memberships, health insurance, vehicle purchasing and service discounts. Eagers Automotive is an equal-opportunity employer that values diversity in the workplace. Women are encouraged to apply