AddressWe are seeking enthusiastic individuals, passionate about delivering exceptional customer service, to join our expanding Avive team to fulfil a variety of permanent part time and casual positions. As an Avive administrator/receptionist you will receive comprehensive training to deliver a broad range of administrative functions across our unique inpatient, outpatient and consulting services.
Avive Clinic Brisbane is a New 63 bed private facility that aims to set a New benchmark in private Mental Health care. It is one of the first of Avive's pipeline of private Mental Health facilities to be developed across the country under a unique business model, where clinicians are critical to the development of facilities, treatment and care. Embracing new technology, the facility will include a fully electronic patient clinical record and patient engagement system.
By learning about this role you've taken your next exciting step towards the prospect of working with a private Mental Health organisation committed to making a meaningful impact on people’s lives.
If you thrive on professionalism, compassion, optimism and initiative you’ll fit right in. We listen to and encourage our people to be the best they can be. We recognise and reward achievement. At Avive Health, you’ll flourish among a team of on-the-job and life learners who are experts in their fields, in a transparent environment where people are treated with understanding, dignity and respect.
About the Role
You will be joining a friendly and supportive administrative team who work between several departments.
Your key responsibilities will include but are not limited to:
- Front reception administration duties
- Patient pre-admissions
- Reviewing and submitting patients’ relevant paperwork
- Processing patient Health Fund Information.
This is a fast-paced position and a crucial part of ensuring our patient’s journey through the hospital is as smooth as possible. You will report to the Administration Team Leader.
Your skills and experiences
The ability to converse and be empathetic while managing a busy flow of admissions and discharges is a key skill needed for this role.
You will have strong communication and interpersonal skills and should be comfortable working in a team of doctors, nurses, allied health, administrators, and support services staff.
You will also bring:
- Previous medical administration experience
- Experience managing patient pre-admissions (desirable)
- Confident in reviewing patient’s health fund eligibility
- A positive and welcoming customer service skillset
- An understanding of medical terminology is preferable
- Demonstrated ability to work effectively as part of a high-performing team
- Strong computer skills with a clear understanding of the MS Office suite
- Any relevant administrative qualifications will be highly regarded.
- The ability to work with minimal supervision
- Demonstrated data entry skills, including accuracy and speed
- Experience in Medical Director (desirable)
- Typing skills (desired)
Our values are the guiding light of our brand and business, every day.
- Embrace individuality
Like a fingerprint, we understand that everyone is different. We put patients at the heart of their journey of treatment, recovery and growth, in an environment to help them heal. - Walk the talk
We approach every interaction with a Mental Health mindset, mindful of how we can impact others. We are compassionate, transparent and inclusive. We act with integrity and value the relationships we have with everyone. - Genuine, quality care
We strive to always deliver the best experience and outcomes. We are guided by best practice and go above-and-beyond to exceed what our patients need and expect. - Be curious
We are driven by creativity and new horizons. We listen to our patients, families, carers, staff and specialists. We research, educate and collaborate to continuously adapt, improve and reimagine Mental Health care. - Break the mould
We challenge the status quo and want to break the mould. We will continue to deliver innovative and accessible Mental Health care for Australians with the latest therapies, treatment, technology and environments.
