Receptionist

About the NCCG 

Since 1994, the National Centre for Childhood Grief (NCCG) has provided specialist counselling and care services to bereaved children aged 3-17 and their families, following the death of a parent, sibling or other close loved one. Early bereavement is one of life's most painful and traumatic experiences for a child, with life-long potential mental health, social and educational impacts. Our specialist services include individual counselling, group programs, adventure camps, publications and more. Our purpose is to help bereaved children and their families accommodate this significant grief and build the knowledge, skills and resilience needed to live a full and meaningful life. You can find out more at https://childhoodgrief.org.au/ 

About the role

The role of Receptionist is the first point of contact when clients arrive at the centre and is an integral part of the NCCG. We’re looking for Receptionist who’s able to be self driven (we don’t want to micro-manage you any more than you want to be!), who will provide reception and administrative support to clients, staff and supporters to ensure the smooth running of the office. Your role will involve warmly welcoming clients and visitors to the centre, scheduling appointments, answering the phone, registering new clients, maintaining client records, and upholding client confidentiality in accordance with professional standards. You will be part of a caring, collaborative team.

The NCCG is located in Hornsby, NSW. We’re looking for a mature-minded Receptionist to work full time from the centre (this role is not appropriate for remote/hybrid working). We are open to a job-share arrangement for the right candidates.

About you

We provide a safe and nurturing environment for bereaved families and you will be someone who genuinely cares as much about the people who seek out our help as we do. 

To be successful in this role you will have: 

• At least 5 years’ experience in a customer service or reception role with a focus on answering telephones and welcoming customers  
• A genuine interest in people and be able to show compassion and empathy while remaining professional 
• Demonstrated ability to work autonomously 
• Demonstrated organisational and time management skills 
• The ability to multi-task, plan and prioritise workload 
• The ability to interact positively with all levels of stakeholders
• A flexible attitude 

It will also be an advantage if you:

• Live locally to the centre in Hornsby
• Have experience using PowerDiary and Salesforce  
• A tolerance/familiarity with manual processes such as hard copy records 

How to apply

If you would like a copy of the Position Description or have any questions about the role, please email Mel Barrs at ***@childhoodgrief.org.au

To apply please send a cover letter explaining why you would like to work at the NCCG and how you meet the criteria, as well as your CV. If you are looking for a part time role for a job-share arrangement, please mention this in your cover letter. 

Please apply via Seek or send your application to Mel Barrs, Operations Manager, at ***@childhoodgrief.org.au