Receptionist - Sessional Suites

Position Details
Reference Number 20466
Position Title Receptionist - Sessional Suites
Employment Status Casual
Entity St Stephens Hospital, Hervey Bay
Enterprise Agreement CLER - Clerical Enterprise Agreement - Clerical / Admin - Level 3
Position Summary
Medical Receptionist - Sessional Suites | St Stephen's Hospital

• Employment Term: Casual Opportunity
• Location: Hervey Bay
• Remuneration: $32.07 - $32.94 phr + Casual Loading + 11% Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with St Stephen’s Hospital
We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.
An integral part of our team at St Stephen’s Hospital as a Medical Receptionist, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.
Let’s make a meaningful difference, together.
What makes a difference for you?
As Australia’s first fully digital hospital, St Stephen’s gives the Wide Bay community access to one of the country’s most advanced healthcare facilities. An innovative non-for-profit regional hospital, we offer access to the best specialists with minimal waiting for advanced treatment with personal care.

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• Free / Subsidised On-Site Parking
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid an unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Professional development, through Graduate Certificates, skills development courses, bursaries, grants and partnerships with leading Universities (Hospitals).
• Career development opportunities to challenge yourself, grow and make a meaningful difference

Your part in St Stephen’s Hospital team
Our Sessional Suites host a variety of Medical Practitioners, with our administrative team providing a full scale of services ranging from reception to full medical admin support. With 4 Rooms and currently 16 Medical Practitioners, serviced hours are 7.30am - 6pm Monday to Saturday.
As the front face of our Sessional Suites, you will play a vital role in supporting our Visiting Medical Practitioners, providing a tailored service with the scheduling of their day to day activities and administration, whilst providing an exceptional level of customer service to patients and their loved ones.
With no two days the same, you’ll:

• Liaise with patients on behalf of the Medical Practitioners, answering incoming calls and aiding as required
• Schedule appointments for patients, including follow ups for future appointments
• Ensure that all incoming referrals are processed based on Practitioners individual preferences and requirements
• Liaise with patients and medical practices to ensure valid referrals are on file for patient appointments.
• Book procedure bookings as requested by the Medical Practitioners
• Invoice accounts and process patient payments and Medicare Rebates
• Manage incoming and outgoing correspondence efficiently
• Complete end of day activities including banking reconciliation and consultation room preparation.
• Chaperone patients in appointments and minor procedures
• Clean and prepare rooms for the following days specialists

What makes a difference for us?
To be successful, you will need:

• Previous hospital or medical reception experience - essential
• Availability to work Saturdays and late afternoon/early evening as required - essential
• Must be able to work independently - essential
• Familiarity with Gentu or Genie program would be an advantage
• Excellent interpersonal skills, with the ability to communicate articulately both verbally and in written communication
• Adaptability to changing priorities, with the ability to provide an exceptional, tailor-made service to your Visiting Medical Practitioners
• Excellent time-management skills, with the ability to independently prioritise your workload
• Strong attention to detail and accuracy in your day to day work
• An ability to work collaboratively as part of a team, providing support as required
• Ability to work effectively in a busy environment
• Sound computer skills including Microsoft Office Suite

St Stephen’s Hospital is proudly part of the UnitingCare family, we’d love you to be too.
At St Stephen’s Hospital, we offer a comprehensive range of inpatient medical, surgical and rehabilitation services including Cardiac and Cancer Care, Urology, Bariatric, Gynaecology, Respiratory, Haematology, Orthopaedics, Cardiovascular, Endoscopy and Vascular and general surgery. We’re committed to re-investing surplus funds for the devolvement of our hospital, services and employees; creating facilities that utilise leading edge technology and staffed by leaders in their field.
Joining St Stephen’s Hospital, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16, 500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all it’s fullness.
Start making a difference today
Our application process takes less than 15 minutes – Click the ‘APPLY’ button to be taken to our online application process and upload your resume and cover letter. Our team are available to answer any questions you may have.
Diversity & Inclusion
Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Learn more about Diversity & Inclusion at UnitingCare: https://www.unitingcareqld.com.au/about-us/who-we-are/diversity-and-inclusion
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Selection Criteria Essential: Previous hospital or medical reception experience?
Contact Person Kylie Christensen
Contact Number 0741201354
Contact Email kylie.christensen@uchealth.com.au
Closing Date 25/03/2024
Position Description Administration - Medical Receptionist .pdf
Application Guide