Receptionist/Admin Assistant (Full Time)

Emeritus Research is seeking a Receptionist/Administration Assistant to be the first face-to-face point of contact for visitors to Emeritus Research. This will be a full-time role within the hours of 7am-6pm.

Emeritus Research improves world health by expertly managing clinical trials to accelerate medical advancements. Join our team of energetic and passionate medical professionals focused on improving patient outcomes through world class clinical trials. We work with the top global Pharmaceutical and Biotechnology companies and we have been part of many trials that brought today’s leading medications to market.

Benefits of the Role:

• Join a fun, innovative, and motivated team – we work to support each other to grow our business
• Free on-site parking available
• All training will be provided by your manager and teammates
• No nights or weekends, we are open from 7am-6pm on weekdays

As part of this role you will be expected to:   

• Be the first face-to-face point of contact for our customers and demonstrate our company values to ensure a positive experience for all who visit our sites
• Handle incoming phone calls, directing them when necessary and taking messages within the established guidelines
• Ensure the reception area is tidy and presentable at all times
• Answer general queries in person, by telephone, or email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Enter all required participant data into electronic system
• Perform other clerical duties such as filing, photocopying, scanning, transcribing and faxing
   

What do we want from you?

• Exhibit an inner composure, remaining Centred whatever the situation
• Organise your workday to ensure you complete all prioritised objectives and tasks
• Engage your Curious nature to problem solve and work autonomously, but seek direction when required
• Be Adaptable to changing demands, and act immediately and decisively
• Constantly look for ways to help and Serve others to ensure team obligations are met
• Have the ability to Listen and focus on what people are asking of you, thus building rapport with visitors and the team
• Have a sense of Emotional Awareness, being able to help, sympathise, and understand how others are feeling
   

KEY SKILLS

• Computer literate in MS Word and Outlook, and the ability to learn new systems quickly
• Excellent oral and written communication skills