Regional Administration Coordinator

The OpportunityAs the Regional Administration Coordinator for our hospital network, you will be responsible for leading the investigation, development, and implementation of nationally consistent revenue cycle administration processes and education to achieve operational excellence, optimise revenue capture, and improve cash collections. This role will have direct line responsibility for a Regional Administration support team. This position offers the flexibility to be based in any state across Australia.About YouTo succeed in this role, you must be a self-directed individual with a high level of expertise and knowledge in all aspects of hospital administration. Your ability to communicate effectively and build interpersonal relationships will be essential in engaging, collaborating, and forming partnerships with a diverse range of stakeholders across both corporate and hospital networks.About The TeamThe Revenue Cycle Management (RCM) team plays a vital role in ensuring the precise, timely, and efficient collection of revenue from the moment a patient encounter or service is initiated until the final payment is received. They oversee various operational tasks, including insurance coverage verification, hospital admissions, charge capture, accurate service coding, adherence to contractual business rules, claim submissions to payors, and diligent follow-up on outstanding accounts.Key ResponsibilitiesYour day-to-day responsibilities will involve, but are not limited to:

• Provide direction, leadership and mentoring to Administration Support Officers, ensuring cohesion.
• Set standards, targets, and objectives, coordinating work plans to measure success.
• Foster a work environment encouraging collaboration, innovation, and continuous improvement.
• Implement organizational changes, with a focus on positive outcomes and minimal disruptions.
• Develop clear communication plans for stakeholders maintaining transparency through the change process.
• Define and document processes, policies, guidelines, and SOPs for national consistency and alignment with industry best practices.
• Evaluate existing business processes for standardisation, automation, and digitisation opportunities.
• Design and implement education and training programs to enhance the hospitals skills and knowledge.
• Coordinate workshops, working groups, administration team discussions and engagement activities prompting feedback and active involvement in work practices.

Your Skills and Experience

• 3+ years' experience in hospital administration management.
• Experience with patient administration systems: e.g., Meditech, Eclipse, SAP, and other relevant health industry specific applications.
• Demonstrated skill in active listening, with the capacity to comprehend nuances, ask insightful questions, and provide thoughtful responses during verbal exchanges.
• Ability to systematically analyse complex problems, draw relevant conclusions, implement appropriate solutions, and prioritise.
• Commitment to fostering a culture of continuous improvement, incorporating feedback loops, and refining change strategies based on lessons learned.
• Proven capability in developing and delivering engaging and impactful presentations, utilising appropriate visual aids and interactive elements to enhance understanding.
• Experience in leading managing a high performing team.
• Ability to work autonomously, within a multi-disciplinary team, collaboratively with stakeholders and to tight deadlines.

Desirable but not essential

• Previous experience with project management or change management.
• Certification in process improvement or a tertiary qualification in business, commence or health.
• Previous experience with Meditech (PAS).

Why Choose a Ramsay Career?Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practicing the Ramsay Way philosophy of 'People Caring for People' since 1964 We believe in a bright future for our company and for every one of our employees - our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer. We are also the leading private provider of mental health services in Australia known as Ramsay Mental Health.We offer a great range of employee benefits including:

• We encourage and offer assistance and support for professional development.
• Internal peer nominated awards (as well as Ramsay's National awards).
• Access counselling, wellbeing services, legal and financial assistance.
• Flexible Leave Program: purchase additional annual leave.

Requirements

• Must provide a National Police check conducted within the previous 12 months.
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases, which may include Covid-19.

To ApplyAll applications should include your CV outlining your experience and skills in line with the above criteria. For enquiries or to discuss this opportunity, please contact Laura Ali, National Administration Manager E:Applications close Sunday 7th April 2024.Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at#LI-DNIAdvertised: 20 Mar 2024 E. Australia Standard Time
Applications close: 07 Apr 2024 E. Australia Standard Time