Relationship Manager

• Join VMCH in this newly created opportunity for a Relationship Manger located at newest retirement living project - St. Clare!!
• Full time, permanent role within a growing industry based in Kew
• Join a purpose-led organisation and enjoy being part of a world-class development project

About the role

The role of the Relationship Manager is to ensure that the future residents of St. Clare receive an exceptional experience from the time they sign a reservation with the Sales Manager to when they move into their new homes.

As the primary point of contact for all reserved clients, some of your responsibilities will include:

• Developing and executing processes to ensure an exceptional settlement journey
• Acting as the conduit between clients and the VMCH Property Development team in relation to apartment upgrades and alterations
• Bringing together a community of reserved clients and hot leads by developing a regular event program
• Gaining insights from buyers to create a tailored service offering before our residents even move in
• Networking in the local community and building strong relationships to develop an enhanced community experience for residents – For example: online access to Art Centre shows, discounted membership for local pool, painting classes and discounts at local restaurants

Please note that this role requires the availably to work on Saturday once a month.

About you

You are proactive, display a can-do attitude and have the ability to build strong customer relationships through exceptional service and building trust.

You are meticulous and proactive with your customer liaison and database management to ensure all correspondence is recorded accurately.

The position will suit a collaborative person who enjoys engaging with the wider business to achieve set outcomes.

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A positive and supportive workplace culture
• Excellent Salary Packaging benefits
• Ongoing professional development
• A competitive salary
• Employee Assistance Program
• Paid parental leave

You will be joining a fun and engaged team, and will be supported and given the tools and mentoring you need to succeed, while also having autonomy and ownership over your role.

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, compassion, respect, and inclusion aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.