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Form of work
SalaryCalling for Retail Superstars and Op Shop Lovers!
Do you have what it takes to be our next Op Shop Team Leader?
We are looking for a creative, reliable, and energetic Op Shop Team Leader who will maintain and enhance in-store operations and cultivate a fun and inclusive environment.
You will have a real flair for merchandising and bring a "hands on" approach, leading by example and thriving on delivering an outstanding customer experience.
This is a unique opportunity to combine your passion for retail and sustainability with your passion for making a difference in the community. The work is important and meaningful as it is a help improve or fund services delivered by Drug ARM.
About Drug ARM
Drug Awareness Rehabilitation and Management (Drug ARM) is a not for profit organisation committed to reducing harms associated with alcohol and other drug use. Drug ARM has been a specialist provider of alcohol and other drug services since 1980 and currently operates throughout Queensland, New South Wales and South Australia.
Our vision of flourishing peoples and communities living free from the harms of alcohol and other drugs is achieved through our commitment to delivering the highest standard of awareness, rehabilitation and management solutions.
The work of the Op Shops is important and meaningful as proceeds of all retail operations help to fund services delivered by Drug ARM.
About the role
This is a full-time position working Tuesday to Saturday.
On a day-to-day basis, you will:
- Establish a roster of volunteers to maintain store operations;
- Connect and build rapport with a team of volunteers;
- Provide ongoing training and supervision;
- Contribute to strategies to improve profitability;
- Build effective local relationships with community groups, local businesses and job network agencies;
- Strive for, meet and exceed sales targets;
- Monitor and report sales in accordance with Drug ARM policies;
- Foster an environment of excellent customer service through role modelling;
- Coordinate the day to day operation of the Capalaba store:
- Daily opening and closing;
- Stock management and pricing;
- Visual merchandising;
- Monitor daily banking.
About you
To be successful in this role, you will possess the following skills and experience:
- A minimum of 5 years’ retail experience;
- A minimum of 12 months experience in people supervision, with experience in volunteer supervision highly regarded;
- Experience leading a team including an ability to motivate others;
- Strong understanding of retail operations, including inventory, pricing, stock control, and visual merchandising;
- Strong understanding of customer service principles;
- Strong interpersonal communication, resolution and engagement skills;
- Demonstrated sales experience and effective sales techniques;
- Strong organisation and time management skills;
- Strong detail and goal orientation;
- Good understanding of business principles including financial management;
- Experience in risk and quality management system, processes and training;
- High level of computer literacy including experience using Point of Sale (POS) systems, Customer Relationship Management (CRM) systems and Microsoft applications;
- Ability to work autonomously and prioritise your own and others workload.
Salary and benefit details
- Full Time Role - 38 hours
- Retail Award Level 6
- Salary sacrificing to reduce your taxable income
- Additional paid Holiday, Birthday and Study leave
- Knowledge that you will be part of a team helping to make a difference to your community
Drug ARM requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:
- A national criminal history check;
- An international criminal history check where applicants have worked overseas;
- Holding or obtaining a Working with Children Blue Card.
