Rostering Officer

Position: Part Time Rostering Officer Location: South West Care Services 

Are you a dedicated and organized professional looking to make a difference in the lives of individuals with disabilities and the ageing community? Join South West Care Services as a Rostering Officer and contribute to our mission of providing exceptional care and support. 

Core Objectives: 

• Proactive Inquiry Handling: Assist the Service Manager with handling incoming inquiries and service requests. 

• Schedule Management: Assist the Service Manager in managing Care Worker and client schedules, ensuring service delivery aligns with client care plans. 

• Compliance: Ensure adherence to all legal and company requirements. 

• Recruitment Participation: Participate in pre-screening, scheduling, and conducting Care Worker interviews regularly. 

• File Review: Review existing Client/Care Worker files and records to answer requests for information from partnered service providers. 

• Database Maintenance: Update and maintain South West Care Services’ Employee Database, Client Database, Complaints and Compliments Records. 

Qualifications: 

• Certificate III in Individual Support, Certificate IV in Ageing and Disability, or related qualifications. 

• Bachelor’s Degree in Health/Community Services (desirable). 

• Valid NSW Working with Children Check. 

• Valid National Australian Police Check. 

• Valid First Aid Certificate or willingness to obtain. 

• New South Wales Driver’s License (unrestricted, desirable). 

Experience: 

• Minimum 1 - 2 years’ experience as a Rostering/Administration Officer. 

• Experience working within strict timeframes and in a fast-paced environment. 

• Previous professional experience in the health/aged care or community services sector (preferred). 

• Familiarity with legal and corporate rules and regulations. 

• Proficiency in Microsoft Office and other general computer programs. 

• Knowledge of Home Care Packages and NDIS (desirable). 

• Understanding of current safe work practices (desirable). 

Why Join South West Care Services? 

At South West Care Services, we value dedication, expertise, and genuine care. We offer a supportive and collaborative work environment where your contributions are recognized and appreciated. If you are looking for a fulfilling career where you can make a meaningful impact, we would love to hear from you. 

Apply today and be a part of our mission to provide exceptional care and support to those in need.