AddressAbout us
Finding Yellow was founded in 1978 by parents in the Hunter Region, aimed to improve support for individuals with disabilities. Driven by community support and fundraising, they sought a brighter future for their children. In 1982, the Cessnock Hostel was established, providing essential support and accommodation for local clients/participants with disabilities. Renamed "Finding Yellow" in 2013, the organisation remains committed to enhancing the lives of those with disabilities, striving to bring joy and fulfillment to all abilities. Today, Finding Yellow offers comprehensive disability support in Support Coordination (COS), Supported Independent Living (SIL), Independent Living Options (ILO), Community Drop-in Supports, Socials & Supported Getaways.
Qualifications & experience
- Relevant Experience in Rostering and Enquiries Business Administration or/and a tertiary qualification in a related field.
- Demonstrated understanding of the SCHADS Award.
- Demonstrated experience in the use of Rostering systems.
- Demonstrated experience in the use of Customer/Client Relationship Management (CRM) systems.
- Demonstrated experience in the use of Phone Systems.
- Demonstrated experience of MS Office 365
Tasks & responsibilities
- Under the direction of the HR & Workforce Coordinator, you will consult the operational care team and create rosters that are aligned to client needs and the SCHADS Award.
- Provide business administration support at our head office by being the first port of call by greeting walk-in customers and visitors enquiring about NDIS services.
- Answering the main reception phone, screening and forwarding enquiries to the relevant responsible person and/or creating new enquires within our client management system.
- Checking all enquiry channels throughout the day including website forms, social media, email inboxes and creating and assigning enquiries to the relevant responsible person.
- Review the status of enquires and providing a summary progress on a weekly basis.
- Provide Executive Assistance, collaborate, share information regarding Enquiries and Rostering.
Benefits
- Not-for-profit salary packaging
