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Form of workAbout AHS:Advantage Healthcare Support Nursing Agency (AHS) is a well-established organization that provides in-home support across NSW.
We are dedicated to making a difference in the lives of the people we take care of. We do this through teamwork and providing exceptional and quality care in disability, aged care, and nursing services.
Role Overview:We are seeking a motivated and experienced roostering officer to contribute to business operations and strategy. The right candidate will play a key role in liaising with customers, Care Managers, Support Coordinators, and other stakeholders to ensure services are provided in accordance with the customer's needs and support worker's availability.
Responsibilities:As the successful candidate you will be responsible for but not limited to the following duties:
- Assisting day-to-day rescheduling to cover unplanned changes in employee availability including sick leave, personal leave, and emergency replacement or backfilling requirements.
- Scheduling customer appointments in line with referral requests.
- Allocating shifts with consideration to the compatibility of customers and employees including skills, cultural, spiritual and lifestyle preferences.
- Completing and maintaining up-to-date and accurate records of customer interactions.
- Utilising various forms of communication including phone, email, and mail to respond to customer enquiries.
- Providing excellent customer experience in line with AHS's values, and behaviours, ensuring customer needs are met.
- Ad hoc duties related to rostering.
When you work for AHS it is not just another job, you will be contributing to something that makes a positive impact on people’s lives on a daily basis. As a for-profit and purpose business, we are a small, passionate team that relies on each other to get the job done.
The ideal candidate:
- To be successful in this role, we expect you to have:
- Tertiary qualifications in human services, social science or other related discipline are highly regarded.
- Previous experience in rostering staff within operational areas (Aged Care or Healthcare) is highly desirable.
- Experience in using Roster On or similar rostering software.
- Excellent communication skills both verbal and written.
- Proven ability to work in a team environment and build collaborative relationships.
- Ability to multi-task and work in a busy, fast-paced environment.
- Strong administrative skills and excellent attention to detail.
- Experience in providing exceptional customer service and problem-solving skills.
- Current and valid NDIS workers screening check or willing to obtain.
- Excellent organisational and time management skills.
What we offer:
- Great team environment working with experienced, capable, supportive, and fun people!
- Be part of something new and exciting - this is an opportunity to influence and shape the nature of our business.
- Opportunities for career progression and personal development.
