Sales Administration Assistant

Who We Are:

Survival Emergency Solutions is a leading innovator in first-aid emergency solutions. Founded in 1988 by twin brothers Jerry and Tim Tyrrell in response to personal tragedy, Survival’s mission is to offer safety and security to everyone around the globe.

Beginning over 34 years ago with a First Aid Emergency Handbook, which won an Australian Design Award and sold over two million copies worldwide, Survival has since developed a full range of pioneering first aid products and recently released the latest version of its iFirstAid app.

Over the past three decades, Survival has given away more than 50,000 First Aid KITs and educated countless individuals in proper first aid practices to support its mission of creating a safer world for us all.

If you have the get-up-and-go attitude that helped us grow from a small family-run business to one of the country’s most successful family-owned First-Aid retailers, you’ll feel right at home as a Sales Administrative Assistant for Survival.

What You Will Be Doing:

Reporting to the Survival Executive Assistant, you will support the business throughout the entire customer lifecycle, from initiating sales conversations to dispatching orders. This varied role will evolve with the business's ongoing expansion.

Based in an office/warehouse environment, you will undertake the following:

• Provide exceptional customer service, attending to incoming calls and queries
• Management of the Customer Service Inbox, responding to retail and wholesale customers.
• Addressing new business leads, converting to sales and providing sales support to build our wholesale customer base.
• Accessing our CRM and Inventory Management Systems for information to aid your daily tasks and customer enquiries.
• Processing online payments
• Working seamlessly via our project management tool, Asana, to autonomously manage your day and assist the warehouse team in outstanding tasks.
• Administrative support completing ad hoc and project-related tasks for the Survival Senior Team, including the Executive Assistant, Marketing and IT Director, and CEO.
• Back up for Survival packing team. Dispatching Orders in busy times and providing hands on backup support when required
• Management of new Survival Swap enquiries and sign-ups. (Survival Swap is our First Aid Kit restocking program.)
• Joint Management, alongside the Warehouse Manager, responsible for the end-to-end process and requirements for all customers of the Survival Swap program.
• Provide support and backup to the Warehouse Manager, including ad-hoc admin and hands-on warehouse tasks.
• Ensure internal policies and procedures are adhered to, including WHS and compliance.

About You:

• You will have excellent written and verbal communication skills and attention to detail.
• Must have a strong ability to negotiate and find solutions when faced with challenges
• Be proactive in clarifying information and stay calm under pressure.
• Previous experience and a comfortable nature around conducting sales calls and conversations.
• You must possess an excellent phone manner and experience providing high-level customer service.
• A can-do attitude to get stuck in and support the whole team; this is a family-owned business, and we pride ourselves in supporting one another and working hard for a common goal.
• Intermediate knowledge of all Microsoft Suite applications, especially Excel/Google Sheets, is essential. You must know how to build a spreadsheet of data, use the sum formula, adjust and fix a spreadsheet, and copy formulas across cells at a minimum.
• You will be willing to learn everything about Survival First Aid Kits and products to offer exceptional service.
• Once trained, be able to work autonomously with confidence.
• Hold Certificate III in Administration, which is desired but not essential if solid experience can be demonstrated.
• Be capable of lifting 15kgs due to working with the packing team and dispatching orders.
• Happy to be in an active role, moving between the office and warehouse environments.

The finer details:

• You will be offered a Casual role, with the view to go permanent at 12 months, paid under the current award rate, Private Clerks Award Level 3.
• Causal loading has been applied to the hourly rate of $34.58
• Erina, NSW 2250 location - moving to Green Point approx May/June 2024.
• Monday to Friday - 9am - 2.30pm (school hours)
• Immediate Start
• For further information on Survival and the first aid solutions we offer, see our website - About Us (survivalfirstaidkits.net.au)