Sales Support and Customer Service

Description

Join Australia’s number one residential steel frame supplier on a mission to challenge the way Australia builds. Successfully operating 3 manufacturing facilities across Australia, Aus Steel is a true innovator in the steel frame and truss industry, constantly looking for ways to evolve and improve the total residential build process. Our goal is that everyone in the end-to-end process has a “too easy” experience working with our innovative system. Everyone from home builders to trades to the homeowner is considered in everything we do. 

This highly successful and family-owned business is now looking to grow their sales team and are searching for a Sales Support and Customer Service Representative. The successful applicant will play a crucial role within the sales and estimating team and be part of the continued success of the organisation.

Benefits

• Permanent, full-time opportunity
• Focused, professional and energetic team culture.
• Fantastic flexible working arrangements and work-life balance
• Be a part of a past fast-growing company that supports career development and progression.

Responsibilities

• Receive, track, and distribute customer support inquiries to maintain a high level of support to our valued partners. 
• Provide administrative and database support to the key account managers to help ensure smooth sales operations. 
• Help with monitoring of sales targets and progress to assist the sales manager in keeping the sales teams on target.
• Stay up to date with new product features or industry developments to ensure the sales team is well-informed. 
• Review pending orders and client requests to uphold a positive customer experience. 

Requirements

Confident and motivated individual with exceptional communication and Customer Service skills. Must have drive and passion to succeed and maintain customer satisfaction. Proficiency with the MS suite is required, and database ERP or CRM experience is preferred. Full training and support will be provided on the job. 

Some Construction or Building industry knowledge is proffered but not essential.

Offer

• Salary of $55,000-65,000 pa plus superannuation, paid weekly.
• Starting ASAP

How to Apply

If you are looking to launch yourself into a new career in 2024 and this sounds like the opportunity for you, please email your CV to *******@aussteel.net.au. For initial enquiries or assistance with your application, please contact Lewis Onley on (02) 4955 5***