Senior Account Manager

Position description Apply now

About the role:

As a true SaaS business, we are obsessed with making customers feel valued. As a Senior Account Manager, you will develop long-lasting relationships with existing clients that offer high levels of value for them and lead to increased client engagement, product adoption, revenue growth and retention for us.

The Senior Account Manager monitors account performance metrics, analyses market trends and competitor activities, and collaborates with internal teams to deliver tailored solutions. Proactive risk management, issue resolution, and effective team collaboration are also key responsibilities. Overall, the Senior Account Manager plays a vital role in driving client satisfaction, revenue generation, and strategic alignment within the organization.

About us: 

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. 

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company. 

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

You will get to: 

• Cultivate strong, trusting relationships with key clients and act as the primary contact for client inquiries, escalations, and strategic discussions.
• Ensure regular communication with clients to provide updates, gather feedback, and ensure satisfaction.
• Formulate and execute account plans to meet revenue targets and growth goals.
• Identify opportunities for upselling or cross-selling additional products or services.
• Collaborate with internal teams to deliver solutions aligned with client needs.
• Act as a liaison between clients and internal teams, facilitating communication and managing expectations.
• Monitor key account metrics such as revenue, retention, and satisfaction levels.
• Produce regular reports and presentations summarizing account performance for clients and internal stakeholders.
• Utilize market insights to anticipate client needs and discover innovation opportunities. o Share pertinent information with internal teams to influence strategic decision making and product development efforts.

More about you:

• You are highly organised with a natural ability to plan communication cycles and touch points across your portfolio in a frequent and consistent manner.
• You possess excellent communication, presentation, and product demoing skills
• You thrive in a fast-paced environment and can adapt and multi-task with ease
• You can build and maintain positive relationships with clients, understand their needs, and manage expectations to ensure client satisfaction and project success. Strong attention to detail in handling business development leads and managing projects from lead to delivery.
• You have the ambition to grow and develop existing client relationships through exceptional service and product counsel.  Effective negotiation skills for resolving conflicts, managing stakeholder expectations, and reaching consensus on project scope, timelines, and resource allocation.
• Understanding of government operations, regulations, procurement processes, and budgetary constraints is crucial.
• In-depth knowledge of ERP systems, including their features, functionalities, and implementation processes, is essential.
• Knowledge of government procurement procedures, including RFP processes, contract negotiation, and vendor selection criteria, is necessary.
• Proven B2B sales experience, preferably selling software solutions or technology services to government clients.
• Previous experience working within or selling to government agencies, understanding their unique challenges and decision-making structures.

Why you should become a ReadyTecher: 

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island 
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations 
• And plenty of ReadyTech merch drops along the way! 

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers! 

Position description Apply now