Senior Account Manager

Senior Account Manager

HeadBox is on the hunt for a Senior Account Manager to join our rapidly expanding team. We’re Australia’s fastest growing event tech brand, on a mission to reinvent the global events industry through human-kind event technology. 

A Bit About HeadBox

At HeadBox, our purpose is simple. We connect people and spaces to make brilliant things happen.

But it's not always been straightforward to hire or host at an amazing venue. In fact, prior to the company's inception in 2015, it was the exact opposite. Our business was born from frustration at the outdated, slow, inefficient, and time-consuming venue booking process that anyone looking to book a space had to endure.

Since then, we've uncovered more challenges faced by corporates, venue managers, and people looking for venue space but our purpose has always remained the same. We've spent the last few years becoming obsessed with our customers and their problems so that we can build products, tools, and features to make their lives easier. Think of it as human-kind event-tech. Our ecosystem of products make event and venue management simple, secure and transparent, whether you want to hire a space or host an event.

HeadBox Australia launched in 2020 led by Ali Lord, ex-Head of Events at Dentsu Aegis UK. In her previous role, Ali was one of the early adopters of the HeadBox technology and experienced firsthand the benefits and efficiencies it provides corporates. Ali quickly knew this was a product she had to bring back to Australia.

HeadBox is now in the process of taking Australia by storm and is looking for a new team member to join us on this exciting journey. 

The Role 

HeadBox Business allows large companies and organisations to plan, build, manage and track their annual event schedule. The ecosystem creates seamless booking journeys and operational efficiencies for companies such as BCG, Accenture, and HSF, whilst also providing robust management information at each stage of the booking process.

Reporting into the COO, you will be responsible for opening new business opportunities, deepening relationships with our client base, retaining existing accounts, and helping drive growth of usage across all clients. As a Senior Account Manager you will need to lead the relationship, being the key point of escalation, be responsible for developing relationships with the booking community, and prepare all reporting for our clients. Internally, your role will be to drive cohesion between HeadBox Business Clients and the internal Event Planners & Managers.

Responsibilities

Sales Accumen - ability to manage an enterprise level pipeline from opening up new business opportunities to closing deals.

Senior Stakeholder Management – in this role you will be supporting, managing, and influencing relationships with senior stakeholders from large companies across multiple sectors.

Account Retention - you are responsible for managing your book of HeadBox Business client relationships from onboarding, through their Business Reviews, through to the renewal. 

Account Growth – within your strategic account plan you will be responsible for running activations and Connect events to continue to drive relationships and uncover more bookers and more event submissions.

Account Maintenance – you will need to support the clients with their reporting needs throughout their subscription. This can include their booking data, insight reporting or suggesting new ways to drive engagement. 

Cross-team collaboration – you will be required to build strong working relationships with your colleagues in venue sourcing, event management and marketing to ensure that the correct knowledge is being shared about our clients internally as well as ensuring we are  communicating regularly outwardly too. 

Client health and escalations - you will be in charge of tracking all internal and external escalations across Event Management and Event Planning teams, helping with the overall assessment of client health which will fall under your remit also.

Requirements

Sales & Account Management - a track record of achieving commercial targets and meeting deadlines.

Stakeholder Management - proven experience in dealing with senior stakeholders in commercial negotiations, ability to foster meaningful relationships and build influence

Strong prioritisation skills - with multiple clients, stakeholders, and internal colleagues, you will need to be able to priorities work to meet multiple deadlines

Be great to work with - we’re looking for someone who embodies the HeadBox values of brilliance, integrity, empathy, and curiosity

Package and Perks 

• Competitive salary + bonus

• 4 weeks annual leave per year based on your Ordinary hours of work 

• Flexi-hours (standard office hours are 8.30am - 5.00pm with an early finish of 4.30pm on Friday’s) 

• Volunteering days to contribute to the HeadBox Social Mission 

• Training sessions with Senior Management or external providers 

• Company MacBook 

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• More than 4 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 08 April 2024