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SalaryJoin a dedicated and friendly team in this fast paced Service Administration position. As Service Administrator you will be responsible for proactively engaging in activities to achieve service levels and continuous improvement objectives.
Client Details
Our client are a leading provider of essential systems, equipment and services spanning more than two centuries.
Description
As Service Administrator, you will be responsible for:
- Respond to all communications accurately and in a timely manner to ensure customer satisfaction.
- Generate PM runs nationally (fixed and portables) through liaison with branch staff.
- Provide a high level of customer service around the activities derived from the inbound mediums of phone, email & post
- Effectively and efficiently manage the Field Service (CRM)/Pronto Contract process. This includes the process of contract setup, renewal, maintenance, cancellations, invoicing, contract price management, etc.
- Maintain personal contact with Service Managers and key customers to understand needs and issues.
- Lead a customer centric service culture
- Conduct reporting for Major Accounts, Warranty Sites, Contract Expiry, Price Reviews, etc
- Manage the credit note processes (related to contracts)
- Timely & accurate invoicing of all repetitively billed sites, releasing of 'bulk bills' and the 'auditing' of portable invoicing.
To be successful in this role you will demonstrate the following:
- At least two years prior experience working in a fast paced changing administration environment.
- Ideally, experience in a service orientated business.
- The ability to understand situations and solve problems by breaking them down and thinking about them in a systematic and logical way.
- The ability to work, and to get others to work, co-operatively and collaboratively with others.
- Ability to meet and exceed KPI's
- Ability to multi-task, time management skills essential.
- Proven ability to coordinate and facilitate key stakeholders (internal & external customers and suppliers)
- Professional verbal and written communication skills.
- Pronto highly advantageous
If this role sounds like the perfect next step, please APPLY NOW.
Alternatively, please send your CV and relevant cover letter through to skye.smith@adecco.com.au
