Service Administrator / Coordinator - Security Industry

Service Administrator / Coordinator - Security Industry

*** Protection Pacific Security ***

Carrum Downs, Melbourne VIC

Client & Sales Administration (Administration & Office Support)

Full time

$50,000 – $60,000 per year + Super

Protection Pacific Security is a privately owned Australian Company that was established in 1992. We are a full-service security company however we specialise in the supply, Installation and servicing of intruder detection systems, CCTV, access control and integrated systems.

Our service and installation technicians require their work coordinated and scheduled to maintain continuous and uninterruptible service work to meet and exceed our customers’ expectations.

Your work will include scheduling and coordinating service and installation work through our scheduling management software, updating customers advising works due and interacting with other operational, management and accounts staff.

You Should

• Have a background in booking/scheduling services- specific trade experience is not essential. 

• Be able to operate in a fast-paced environment and have strong organisational skills and the ability to multitask.

• Have computer literacy skills, demonstrating high experience in Microsoft Office and the ability to learn new programs and software quickly.

• Be capable of working independently, show high levels of initiative and ability to make decisions, whilst also not being afraid to ask questions when necessary.

• Bring an energetic attitude to all tasks and have a can-do attitude.

• Demonstrate strong communication skills- ability to coordinate and speak with clients and team on a regular basis.

• Enjoy collaborating and being a part of a team.

Position Purpose

The Service Administrator at Protection Pacific Security has a primary responsibility of providing administrative support to the service team, to ensure the daily operations run smoothly for the onsite technicians, whilst communicating directly with the manager and customers.

These tasks will be performed in addition to general office administration, specifically the generation of completed service dockets and installation files that may be processed by the accounts department.

The main purpose of this role is to ensure that our clients are serviced to the highest standard and our technicians are able to move from one job to the next with ease. Full consideration is essential to geographic job management in order to reduce travel and non-productive time as well as ensure routine periodic tasks are completed within the set time frames.

This in turn helps to maintain the company’s reputation for high standards of service, process control, record keeping and client communications.

*** Key Responsibilities ***

1. Making and receiving phone calls.

2. Client communication and maintaining the technicians weekly schedule of work using service software. This includes scheduling work and following up on completed jobs.

3. General upkeep of records and folders to ensure accurate information is saved and records kept.

4. Set up of new work orders received from Facility Management Companies, Property Managers/Body Corporate Managers and major customers.

5. Liaising with all relevant clients with progress updates of scheduled works.

6. Inputting new quotes to the system and ensuring all relevant information is captured.

7. Ensuring the technicians are correctly filling out the materials list where required and updating on to the quote or work orders.

8. Ordering materials and liaising with all relevant parties to ensure the scheduled work will be completed within the expected time frame

9. Creating new work orders, assigning service jobs to corresponding technicians and ensuring all the relevant information is available.

10. Organising job specific equipment such as scissor lifts to ensure works can commence without delay.

11. Generating and creating new work orders from customer enquiries, upgrade requests or scheduled routine maintenance.

Role type. Full time – Five days a week Monday - Friday Envisaged hours 0800 - 1600

Work Location. In our new Carrum Downs facility.

Parking Available on site.

Please apply via Seek and include a cover Letter and Resume