Address
Form of workBarty Mechanical Pty Ltd is a Kalgoorlie based business providing mechanical services to the Road Transport, Earth Moving and Drilling industries and light vehicle maintenance. Barty Mechanical is the local service agent for Hino.
Our growing business is seeking a Service Advisor to join our team.
The position is a residential Kalgoorlie based position, offered on a full time or part-time permanent basis Monday to Friday with some flexibility around hours for the right candidate.
We are seeking a motivated, professional, honest and passionate team member to join our team as a Service Advisor.
We are looking for someone who can communicate effectively with customers and other team members, in a productive and efficient manner. You’ll be required to liaise with customers, staff and suppliers continuously.
Reporting to the Business Manager, you will be responsible for customer bookings, checking in customers, explaining and selling service work to customers, answering customer enquiries via email, telephone and face to face; as well as managing and maintaining customer retention and closing repair orders.
Upon joining our team, main duties will include:
- Providing our customers with exceptional customer service
- Communicate repair order requirements both with the customer and the workshop
- Parts management
- Coordinate workflow with the workshop and staff
- Receiving customer calls, emails, bookings and enquiries
- Conversing with our suppliers for pricing and availability of stock
- Liaising with freight companies to receive deliveries
- Preparing repair orders to invoice status
The successful applicant will possess:
- Superior Customer Service Skills
- Adequate knowledge of motor vehicles and/or automotive products
- Ability to prioritise set tasks
- Exceptional verbal and written communication skills
- Excellent personal presentation and professionalism
- Current and valid manual driver’s license
- Previous experience in Service Advisor role noted highly
- Experience with MechanicDesk will be highly regardedThe ideal candidate will have a knowledge of motor vehicles and the automotive industry.
Generous wage for an experienced person with potential wage review after probation period and annually thereafter.
The successful applicant must be able to complete a pre-employment medical and pass frequent drug and alcohol screening.
Applications can be forwarded to **@barty.net.au
For further details call Scott 0428 910 ***
