Service And Quotation Coordinator

A key part of our Operations Support team, you will maintain strong relationships with our customers and ensure service requests managed efficiently.

The Role:
We are seeking an experienced and highly organised Service and Quotation Coordinator to provide professional, accurate and timely services to our customers & technicians.
As a key part of our Operations Support team, you will develop and maintain strong relationships with our customers and to ensure service requests and associated activities are coordinated efficiently.

• Key Liaison with Operations Leaders and State Manager and Site Technicians
• Managing customer service requests & enquiries.
• Coordinate service requests to technicians and parts allocation
• Raise purchase orders and liaising with suppliers
• Supporting the State Managers with sales & service quote research and creation.

While we need you to have a strong background in an operations/coordination role within the heavy equipment industry, we will be supporting your growth by providing training to up-skill with the national quotation responsibilities, so no experience is required in this area however if you do, this is a true bonus!
This role will be on-site at Laverton, Monday to Friday. We offer flexibility with your start time between 9.00am and 10 am with a WFH option for the late afternoon.
About You:

• Previous experience working within a similar heavy machinery or equipment industry
• Experience within an administration / coordination position
• Ability to prioritise, organise and complete work within tight deadlines.
• Excellent communication skills and the ability to build and maintain good relationships with customers, colleagues, and leaders.
• Highly organised with strong attention to detail and MS Suite knowledge.

About Us:
Pacific Materials Handling has over 30 years of industry experience in machinery sales, rental, and support, proudly representing the best brands from around the globe, Sennebogen, Bonfiglioli, Genesis, Rotobec to name a few. Pacific Materials Handling prides itself on delivering reliable solutions that perform for our valued customers.
We have continuously refined our product and partner offerings to find the right machine, options, and attachment to suit the application and environment. Pacific Materials Handling also backs the equipment we supply with factory trained skilled technicians, spare parts availability, warranty support and after sales support. 2023 will see huge growth and opportunity, join the team today. Learn more at www.pacificmh.com.au
If this opportunity interests you, then APPLY NOW by clicking the application link or contact the recruitment team on 0439 241 344 or recruitment@adaptalift.com.au