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Form of work
SalaryThe Company
Our client, a renowned brand and a dominant force in their industry, consistently experiences year-over-year growth. We are currently in search of a talented and diverse individual to provide comprehensive support to their operational units. This role entails overseeing the entire service process, encompassing reactive service, planned maintenance and customer support. Given their remarkable expansion, we are looking for a highly motivated individual to join their busy team in a professionally driven and supportive collaborative environment.
About the role
- Answer incoming calls and direct their enquiries as requi;
- Communicate with customers and end users to triage issues and collect other key information;
- Open jobs in customised job management system;
- Book attendance in with service technicians;
- Facilitate the sourcing of parts as required;
- Follow up through to completion of job in order to achieve company objectives;
- Review technician time and materials recorded on job to ensure it is accurate, fair and reasonable;
- Keep all job information accurate and up to d;
- Maintain clear written communication in all job notes and emails;
- Provide backup support to the rest of the service department as required;
- Assist billing department with their invoicing queries to ensure accuracy and profitability; and
- Liaise with internal and external stakeholders as required
About you
- 2 years experience in a Service Coordinator, Facilitation role or Customer Support role;
- Desirable working in the food and beverage industry, including good knowledge of commercial kitchen equipment;
- Strong communications skills written and verbal;
- Strong computer literacy - MS Office;
- A team player who is willing to assist others; and
- Demonstrated organisational and prioritisation skills
The Benefits
- Laptop & phone provided;
- Directly across from the metro station;
- Work from home flexibility - Monday and Friday are work from home days;
- Standard business hours - No rotating roster;
- Permanent opportunity offering $65,000 plus super; and
- Modern corporate office.
Our client provides great incentives, long-term career opportunities internationally and the opportunity to work with a passionate team.
For more information please call Elise Muscat at u&u on 8825 6600. Alternatively, to submit an application, please click below.
Please submit your resume in Word format only.
