Service Coordinator

Haines Contracting (QLD) is a well-established electrical contractor specialising in commercial projects and service across Brisbane for over 30 years. 

Based in Brisbane's Western Suburbs, we provide electrical lighting, power and telecommunications services to the commercial sector. Our dedicated team pride themselves on providing customers with expert advice and professional customer service, with a key focus on safety and seamless project delivery. 

We are currently seeking an experienced Service Coordinator with invoicing experience to join our service team based in Darra on a permanent, full-time basis.

Primary Objective

This primary purpose of this position is to assist with the daily operations and scheduling for service work across Brisbane and interstate. You will be responsible for the coordination of works for the service team and subcontractor network.

Day to day responsibilities of this role will include:

• The first point of call for all incoming job and quote requests.
• Manage all communications between Customers and Technicians.
• Schedule preventative and reactive maintenance for technicians using simPRO. 
• Maximise Technicians productivity and minimise customer wait times.
• Creating jobs, quotes and work orders for subcontractors.
• Maintain accurate records of service requests and technician schedules.
• Promptly actioning urgent repair jobs, re-routing service technicians according to priority.
• Communicating with subcontractor network for work requests and job/quote updates.
• Liaising with customers to keep them updated on ETA’s for repairs and maintenance.
• Communicate effectively with clients, technicians, and other team members to ensure smooth service delivery.
• Creating Purchase orders, ordering materials and access equipment.
• Checking deliveries, ensuring all parts have arrived prior to scheduling work.
• Assist in the preparation of service quotes, and other documentation as needed.
• Other Ad Hoc tasks as required

Benefits

This is a permanent, full time career opportunity where a standard week will see you working within the office, Monday to Friday 7:30am - 4:00pm. 

Enjoy a positive working environment with a well established business, where employees enjoy a positive company culture. 

The Candidate

The successful candidate for this opportunity will be highly motivated, confident in their communication skills and enjoy working a fast paced team environment. 

 You will also hold the following experience, skills and attributes:

• Experience in the electrical industry, advantageous.
• Experience with Simpro or similar scheduling software.
• Computer skills in Microsoft (Word, Excel)
• High attention to detail and a proactive mindset.
• Ability to learn quickly and adapt to new technology, follow and improve systems, processes.
• Excellent time management ability to oversee and push projects along and interact with internal and external clients and suppliers.

Register your interest for this position by applying now, using the prompts.  Please include your current resume and a cover letter outlining your suitability for this position.

Please apply via Seek or email *******@haineselectrical.com.au