Address Resolve technical incidents within relevant service levels
You’ll be the point of escalation for the level 1 Engineers
Take ownership of escalated tickets
Follow processes and guidelines to achieve the best outcome
Ensure that industry best practices are applied whenever possible
Provide customers with regular updates
Ensure documentation is up to date
Profile
Minimum of 2 years’ experience working as a Level 2 Service Desk Engineer in an MSP environment.
You own a valid drivers license and have your own vehicle
Certifications such as ITIL. MCSA, MCSE or MCITP, CCNA or Sophos are desired.
Experience across HyperV, Microsoft (AD, Exchange, SQL), Network (WAN/LAN/Routers/Switches/Firewalls), Cloud Solutions and Storage technologies
MS Windows Servers, Cloud Migration experience including Office365 are essential
Ability to work unsupervised, to a very high standard and have excellent problem-solving skills
Have excellent communication skills and a strong customer service focus!
Be able to work flexible hours.
Please forward resume and cover letter to worldjob@azitgroup.com.au
