AddressWe have an opportunity for an experienced Service Schedulerto join our Service Team at our Bundall head office.
The Role:
As a Service Scheduler, you will be responsible for managing incoming calls and emails from customers. Your main task will be coordinating with service and maintenance technicians to schedule and complete on-site jobs, ensuring efficient operations across the department. Key responsibilities include:
- Scheduling technicians for service and maintenance jobs
- Completing job follow-up notes
- Invoicing
- Updating databases
- Managing customer portals
- Handling incoming calls
- Assisting with administrative duties
- Coordinating technicians effectively for service calls and administration
- Providing excellent customer service and follow-up
About You:
We are looking for someone who is team-oriented, adaptable, and customer-focused, with experience in:
- Taking calls from clients and scheduling jobs per client requirements
- High level of customer service
- Adept problem-solving skills
- Continuous improvement mindset
This can be full time or part time, (reduced hours per day) please let us know your preference.
About the Business:
A local success story, SPL Security Solutions is a Gold Coast based company with offices in Ballina and Brisbane. We offer products and services to the Electronic Security, Locksmithing and Building industries. Our service is extremely well regarded in these sectors, and we are market leaders in our region.
We are warm, friendly and support a happy and engaged culture.
To Apply:
If you are looking for a challenging role and a rewarding career with a progressive company that values its people and strives for continuous improvement, then we look forward to hearing from you.
Please submit a cover letter detailing your interest, experience and availability.
